Customer Service Officer Hong Kong

Empowering careers at ARJO

At Arjo we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

What is the Opportunity
At Arjo were empowering mobility in healthcare and were expanding our Hong Kong team. Were looking for a Customer Service Officer who is passionate about delivering high-quality service and thrives in a fast-paced team-oriented environment.

As a key member of the Customer Service team you will be the first point of contact for customers supporting order management service coordination and after-sales support.

Key Responsibilities
Handle customer enquiries regarding product information order status and delivery schedules via phone email and other channels
Process customer orders quotations and invoices accurately and efficiently
Coordinate with Sales Operations and Service teams to ensure smooth order fulfilment and service delivery
Manage maintenance contract renewals and follow up with customers
Arrange local deliveries and support logistics coordination
Handle warranty claims and related documentation
Support procurement and supplier coordination activities
Maintain accurate records and perform general administrative support

Requirements
Diploma or above in Business Administration or related discipline
Minimum 1 year of experience in customer service order processing or administrative support
Good command of Cantonese English and Mandarin (spoken and written)
Proficient in MS Office applications; experience with ERP systems is an advantage
Detail-oriented well-organised and able to work under pressure
A proactive team player with a customer-focused mindset

What We Offer
5-day work week
Medical and dental insurance
On-the-job training and career development opportunities
Collaborative and inclusive working environment within a global organisation

Why Join Arjo
At Arjo we are committed to improving lives by enabling safe and dignified mobility in healthcare. Youll be joining a purpose-driven company where your contribution truly makes a difference.
We value diversity and are committed to creating an inclusive workplace for all employees.

About Arjo

At Arjo we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling medical beds personal hygiene disinfection diagnostics and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit