Workforce Management Jobs in Brazil

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized ex...

The ATS Sorting Center Shift Manager is responsible for leading the day-to-day operations and staff of a designated shift within a single Amazon Sorting Center facility. This position requires a deep understanding of sortation processes safety protocols and workforce management to ensure the efficie...

We help the world run betterAt SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a pla...

DescriptionNa Hitss a inovação é o nosso combustível a curiosidade é o nosso motor e o respeito pelo cliente é o nosso guia. Se você é movido pela paixão em criar soluções tecnológicas disruptivas se busca constantemente desafios que ampliem os limites do possível e se acredita que colocar o cliente...

Were looking for a Workforce Management Operations Partner Lead to join our Operational team in our São Paulo office!The WFM Operations Partner Lead is the primary interface between Workforce Management and Operations responsible for ensuring that WFM disciplines are consistently understood adopted...

Buscamos um profissional de Control Desk para integrar o time de Operações da nossa Central detendimento Receptivo. O profissional será responsável pelo monitoramento contínuo da operação emtempo real garantindo o equilíbrio entre demanda e capacidade o cumprimento do nível de serviço ea performance...

As a WFM Lead you will play a crucial role in supporting our agents and operational teams to optimise SLA and efficiency whilst protecting agent well-being. Youll be supporting and levelling up our WFM team in our quest to provide the best and lowest-effort customer experience whilst ensuring our pr...

The ATS Sorting Center Shift Manager is responsible for leading the day-to-day operations and staff of a designated shift within a single Amazon Sorting Center facility. This position requires a deep understanding of sortation processes safety protocols and workforce management to ensure the efficie...

As a WFM Lead you will play a crucial role in supporting our agents and operational teams to optimise SLA and efficiency whilst protecting agent well-being. Youll be supporting and levelling up our WFM team in our quest to provide the best and lowest-effort customer experience whilst ensuring our pr...

Were looking for a Workforce Management Operations Partner Lead to join our Operational team in our São Paulo office!The WFM Operations Partner Lead is the primary interface between Workforce Management and Operations responsible for ensuring that WFM disciplines are consistently understood adopted...

About PayoneerFounded in 2005 Payoneer is the global financial platform that removes friction from doing business across borders with a mission to connect the worlds underserved businesses to a rising global economy. Were a community with over 2500 colleagues all over the world working to serve cust...

We help the world run betterAt SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a pla...

The CXOne Business Analyst is responsible for gathering analyzing and translating business requirements into functional solutions within the NICE CXOne platform. This role works closely with stakeholders operations teams IT and CXone developers/administrators to enhance contact center performance op...

Were looking for a Servicing Training Specialist to join our KYC Training team. Purpose of the roleThe Servicing Training Specialist role facilitates key learning and development initiatives that support business objectives and fosters employee growth. They are responsible for conducting onboarding...

Business ControllerLocation Recife Region (Cabo de Santo Agostinho) Pernambuco BrazilPosition Overview Petra Group is supporting a confidential international industrial client in the search for a Business Controller to be based in the Northeast region of Brazil.This position combines financial lead...

The ATS Sorting Center Shift Manager is responsible for leading the day-to-day operations and staff of a designated shift within a single Amazon Sorting Center facility. This position requires a deep understanding of sortation processes safety protocols and workforce management to ensure the efficie...

As a WFM Specialist Scheduling & Intraday you will own the end-to-end scheduling and real-time workforce control function across a 030 day horizon. You will ensure that workforce plans are translated into optimised schedules and actively managed in real time to protect service levels efficiency and...

The ATS Sorting Center Shift Manager is responsible for leading the day-to-day operations and staff of a designated shift within a single Amazon Sorting Center facility. This position requires a deep understanding of sortation processes safety protocols and workforce management to ensure the efficie...

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized ex...

stamos em busca de um profissional para atuar como Analista de Planejamento e Controle Sênior. Este papel é fundamental para o desenvolvimento do planejamento de força de trabalho (Workforce Planning) utilizando modelos matemáticos de previsão de demanda e dimensionamento de curto e médio prazo. O c...