Team Lead – Dispute Resolution Manager

Job Description:

DXCs Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise proven software platforms and innovative AI-driven solutions. A global market leader in core insurance platforms ISB delivers solutions across policy administration claims billing analytics and digital engagement supporting Life & Annuity Property & Casualty and Specialty insurance markets. Youll directly shape how the worlds leading insurers operate by helping to transform the policy underwriting and claims systems that millions of people rely on every day.

This is a fantastic opportunity for someone who enjoys coaching and developing teams building strong stakeholder relationships and driving positive outcomes for customers navigating the workers compensation process.

About the role

As the Team Lead Dispute Resolution Manager you will lead a team responsible for managing workers compensation disputes from initial review through to resolution. Youll provide leadership technical guidance and day-to-day support to ensure quality outcomes compliance obligations and service standards are consistently achieved.

Key responsibilities

• Lead coach and develop a team of Dispute Resolution Managers in a fast-paced workers compensation environment

• Provide day-to-day operational support guidance and escalation management

• Oversee the management of disputes across the workers compensation portfolio

• Monitor team performance workload and service delivery against agreed targets and quality standards

• Build strong relationships with internal stakeholders employers injured workers legal representatives and external partners

• Support team capability through coaching feedback and performance development

• Identify process improvement opportunities and contribute to operational efficiencies

• Ensure compliance with workers compensation legislation policy and internal governance requirements

• Support reporting workforce planning and broader team initiatives as required
  

About you

Youll be a collaborative leader with strong workers compensation experience and a passion for supporting teams to deliver meaningful outcomes.
Were looking for:

• Demonstrated experience within Workers Compensation

• Previous leadership or team management experience

• Strong understanding of dispute management and claims processes

• Ability to manage competing priorities and support escalations effectively

• Excellent stakeholder engagement and communication skills

• Strong coaching and people leadership capability

• Ability to interpret legislation policy and business procedures

• A proactive mindset with a focus on customer outcomes and continuous improvement
  

Our culture and benefits
DXC is committed to building better futures for our customers colleagues environment and communities. We take care of each other and foster a culture of inclusion belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice our people first philosophy means we offer competitive remuneration benefits training and career opportunities that reflect our commitment to improving the lives of our employees and the communities in which we live and work.

How to apply & our commitment to you in return
If you would like to be part of a culture that drives innovation delivers results rewards performance and encourages ideas then please press the Apply Now button to submit your resume.

In return we agree to ensure a hiring process that is enjoyable thorough and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself while learning about us at the same time.

We are an Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the bring your whole-self to work philosophy. It is our inclusive culture that powers our results and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation addition DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

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