Duty Manager

Were looking for a hands-on leader who will be able to role model exceptional guest service and be an ambassador of our hotels identity and brand. Our Duty Managers are integral in managing all components of front office operations including inventory & reservations management guest satisfaction and championing Accors loyalty the absence of the Front Office Manager and other senior leadership the Duty Manager will manage the hotels operations. The key duties of the role include: 

• Ensuring the smooth day-to-day running of the hotel and seize opportunities to provide highly personalised experiences for our guests maintaining our reputation as an industry leader in guest experience.
• Review performance metrics such as NPS & RPS to adapt service delivery and maintain a high degree of guest satisfaction.
• Liaise with leaders of other departments to coordinate groups C&E and general guest requests and enquiries. 
• Maintain a high degree of data accuracy in reporting and internal reservations systems.

Qualifications :

Were looking for someone who can demonstrate their:  

• Comprehensive Front Office Experience: Demonstrated Significant experience within Front Office Operations and proven performance within a leadership capacity.
• Communication and Training Skills: Exceptional communication skills both spoken and written to create and promote effective team collaboration. 
• Problem-Solving Skills: Strong critical thinking abilities and a guest-centric approach to creating memorable guest experiences.
• Systems Knowledge: Comprehensive understanding of Accor Systems and loyalty platforms. 
• Flexible Availability: Willingness to work various shifts including mornings nights weekends and public holidays as required.

Please note:
Only candidates with valid Australian working rights will be considered for this position as we are unable to offer sponsorship at this time.

Additional Information :

Whats in it for you

• Access unforgettable experiences from day one with our ALL Heartist Benefits - with over 70 partners globally across travel gourmet dining wellness and sport. 
• Experience our hotels with preferential rates at Accor properties as well as discounted rates for Family & Friends. 
• Reach your potential with tailored development programs and learning pathways delivered by Accor Academy. 
• Grow and create your path with clear development pathways across more than 45 unique brands.

Why work for Accor

Accor is one of the worlds largest hospitality companies with over 5800 hotels across 110 countries. Placing people at the heart of everything we do we welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

Our commitment to Diversity & Inclusion:
We are an inclusive employer and our ambition is to attract recruit and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process you are most welcome to let us know.

Remote Work :

No

Employment Type :

Full-time