Customer Support Manager Relief Support

At Opal HealthCare we know that companies dont succeed people purpose is to bring joy to those we care for and our values ofCompassionAccountabilityRespect andExcellence reflect thatCARE is at the heart of everything we do. Opal HealthCare is one of Australias leading aged care providers with over 146 Care Communities and over 24000 team members the Role:Were looking for a compassionate and connected Relief Customer Support Manager Western Sydneyto play a key role in welcoming new residents and leading our sales and administration teams. This is a roving multi-site flex support role providing short-term and planned support across our care communities in Greater Western Sydney and Sydney Metro on Offer: Location: Roving position supporting multiple care communities across Greater Western Sydney and Sydney Metro area. Employment Type:Permanent full-time Monday to Friday 9am - 5pm. Remuneration:Attractive base salary 12% SuperannuationWhy Choose OpalTrue work-life balance Stable Monday to Friday hours no weekendsCareer developmentthrough our Opal HealthCare AcademyLeadership pathways Grow your career in a supportive values-led environmentPaid parental leave Industry-leading policy for primary and non-primary carers$5000 referral bonusesfor bringing a friend onboardNational secondment opportunitiesto grow your career while exploring new locationsSector-leading systems & innovationWhat Youll Do:Travel to various sites to support operations and maintain client relationships Support multiple care communities across Western Sydney South Coast and NewcastleAct as a warm and knowledgeable first point of contact guiding prospective residents and families through their journey to finding a new home. Lead and inspire a team to deliver exceptional administrative and customer support services. Build lasting trusting relationships with residents families and key community partners. Ensure our care community is a welcoming environment and a hub of connection. Manage the efficient day-to-day operations of our administration Youll Need: Experience in a client-facing role involving consultation and relationship building (aged care healthcare hospitality or community services highly regarded) Proven leadership skills with experience coaching and mentoring a team Exceptional communication skills with a genuine passion for helping people An organised empathetic nature with the ability to manage sensitive conversationsLead with HeartJoin a team where your skills in building trust and community directly bring joy to those we care nowto take the next step in your leadership career with Opal HealthCare.