Customer Success Manager – GTM

This is an exciting and fast-paced client facing opportunity within our Go-To-Market (GTM) function in Experian Australia & New Zealand. Experian places clients and consumers at the heart of everything we do. We help them to make the most of their data and realise their goals by ensuring quicker smarter decisions using our technology data analytics and expertise.

Our Customer Success team play an integral part in maintaining and growing our key clients across A/NZ. Working across our Software Solutions Credit Bureaux Open Banking and Fraud & ID businesses they advise and guide clients using Experian products from the point of sale onward. The sale is the start of the relationship not the end: our CSMs help clients adopt our data and solutions widely realise value faster stay healthy and renew with confidence.

What youll need to bring to the party

• Authenticity to build genuine and productive relationships with our clients by working strategically to discover their business needs and challenges
• Confidence and strong interpersonal skills to ensure clients understand how Experian technology data and expertise can solve their challenges and help them achieve value and drive user adoption

Qualifications :

• What youll be doing-
• Relationship Management: Build and maintain strong long-term partnerships with key clients as the post-sale owner of the relationship.
• Strategic success planning
• Developing tailored success plans aligned to client goals and business outcomes
• Increase and track adoption of Experians GTM solutions. This includes the expansion of use cases through expanded networking within your accounts. Focus on executive communication by presenting business reviews and success metrics to senior stakeholders.
• Maintain a strong commercial focus on retention and growth. This involves surfacing expansion signals and passing them to the Sales / Client Executive team to close. Ensure client health and risk management by identifying potential churn early triggering mitigation plays and preparing the renewal story before the renewal event. Strive for operational excellence by coordinating across Sales Product Delivery Support Consulting and Billing. This ensures commitments move forward and clients experience one Experian.
• More About You
• Experience consists of 5 years in Customer Success Account Management or client-facing roles.
• Industry Knowledge includes a background in credit data/bureaux open banking fraud & identity SaaS data or enterprise technology solutions which is preferred.
• We require proficiency in using a CRM platform such as Salesforce AI tools like Gong Claude CoPilot and ChatGPT and Microsoft Office including PowerPoint and Excel.
• You have experience solving enterprise technology and data challenges.
• Stay up to date with industry trends curiosity and eagerness to learn in a fast-paced environment are essential.  

Additional Information :

Benefits/Perks:

• Novated Leasing & Salary Packaging
• Great compensation package and bonus / commission plan
• Core benefits including Experian shares discount and wellness program
• Flexible work environment hybrid model
• Flexible time off including volunteer time off personal leaves and paid holidays
• 17 weeks of Paid Parental Leave family care leave and up to 5 days study leave

Our uniqueness is that we truly celebrate yours. Experians culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI work/life balance development authenticity engagement collaboration wellness reward & recognition volunteering... the list goes on. Experians strong people first approach is award winning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

#LI-Hybrid

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Remote Work :

No

Employment Type :

Full-time