Client Manager
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Job Summary
Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
ABOUT GLOBAL PAYMENTS
Whether youre a merchant accepting payments a bank issuing cards or a developer embedding payment technology if it has anything to do with commerce were Already on it! Thats why 5m customers and 7k software partners around the world rely on Global Payments to handle more than 73b transactions every year.
Through local expertise and global scale at Global Payments we deliver market-leading technology solutions through five regional sub-brands Eway Ezidebit Sentral Pigeonhole Software and Storman.
These brands are anchored by Global Payments a Fortune 500 brand and commerce leader powering millions of companies around the world from ambitious startups to enterprise giants.
We make a positive impact on our customers and communities through our values of Think like a client Act like an owner Win as one team.
Underpinning our values is our commitment to Diversity Equity and Inclusion woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity.
Sentral is a trusted cloud-based platform supporting over 3000 schools across Australia with student administration data management and parent engagement. By reducing administrative workload Sentral empowers teachers administrators and school leaders to focus on improving student outcomes.
ABOUT THE ROLE
Were looking for a Client Manager to join our high-performing Sentral team partnering closely with schools to drive value engagement and long-term success.
This is a growth-focused relationship-driven role where you will manage a portfolio of education clients helping them maximise the value of Sentral while identifying opportunities to expand and strengthen our partnerships.
Youll act as a trusted advisor combining strong commercial acumen with genuine care for client outcomes.
SALARY
The salary range for this position is AUD 110000 to 117000 per annum superannuation and on target commision.
Key Responsibilities
- Build and maintain strong client relationships acting as the primary contact to drive engagement resolve escalations and deliver a seamless client experience
- Proactively identify and deliver cross-sell and upsell opportunities partnering with Sales and Product teams to grow portfolio value
- Support onboarding adoption and ongoing success through tailored engagement training and product demonstrations
- Develop and execute strategic account plans including retention strategies licence reviews and risk management
- Lead renewal conversations and negotiations to ensure long-term partnerships and revenue continuity
- Capture client insights deliver webinars and engagement sessions and act as the voice of the customer to inform product and service improvements
ABOUT YOU
Essential
- 2 years experience in Customer Success Account Management or Sales
- Strong consultative communication and negotiation skills
- Proven ability to build relationships across multiple stakeholder levels
- Customer-first mindset with a focus on quality outcomes
- Experience supporting users of complex software platforms (e.g. CRM ERP or Education systems)
- Ability (or willingness) to obtain a Working with Children Check
Desirable
- Experience in Education (e.g. former educator or EdTech experience)
- Familiarity with school management systems such as Sentral
- Tertiary qualification in Education or a related field
OUR BENEFITS
Join a leading global technology brand that offers benefits youll actually value including:
Flexible work arrangements that support your unique needs.
18 weeks paid parental leave for either parent as well as two weeks paid secondary carers leave.
Women in Digital membership granting you access to a host of member industry events and resources.
Additional birthday community giving wellness and study leave.
Our free and confidential Employee Assistance Program counselling service and wellbeing resources.
A jam-packed calendar of cultural celebrations and social activities.
Global career and professional development opportunities.
Salary sacrifice and an Employee Stock Purchase Plan.
READY TO APPLY
Want to join a team that places the needs of our people clients and community at the heart of everything they do APPLY NOWby submitting your CV.
All final applicantsfor this positionwill be asked to consent to a criminal history check. Each application will be considered on its merits.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .
Required Experience:
Manager
