Allocations Coordinator

Allocations Consultant

We are seeking a reliable and compassionate team member to join our team on a part-time basis.

Hours: Monday Friday 8am - 1pm or 12pm - 5pm

This role would suit someone looking for consistent daytime hours during school times.

About Us:

At Simply Helping North East we put people at the centre of everything we do. Through individualised local community-based support we help remove barriers increase choice and empower people to have meaningful relationships and connections.

Do you want to make a difference Join us and our exceptional team at Simply Helping North East in our mission to support people from the Aged Care & Disability sectors to remain independent in their own homes with our support.

The Opportunity:

In this role you will bebuilding and maintaining positive long-term collaborative relationships with support workers the Workforce Management Team members ensure the delivery of reliable quality individually tailored customer care and solutions to our In-Home aged and disability customers to enable them to optimise their independence health well-being and quality of life.

Please Note:This role is a hybrid role you will be working from home and office located Bundoora VIC.

You will be responsible for but not limited to:

• Scheduling approvals and amendments to rosters to ensure fulfilment of our clients choice in shift time and Support Worker preference.
• Deliver exceptional customer service appropriately matching customer needs and preferences with support worker capabilities.
• Investigate or escalate disputes or complaints in a timely manner for successful resolution.
• Work closely with internal stakeholders to share positive and constructive feedback about support workers as received from customers support key messages to Support workers and improve support worker satisfaction.
• Assist with recruiting and onboarding suitable candidates for rosters with identified staff gaps.
• Managing staff overtime and shift allowances by rostering appropriately.

To be successful in this role you will have:

• Previous experience in rostering scheduling and working with Support Workers/Customers in Aged Care and/or Disability services (highly regarded)
• Meticulous organisational skills.
• Experience in web-based phone system email and non- face to face service delivery environment
• Ability to meet deadlines; handling volumes of competing priorities and confidential matters whilst displaying discipline accuracy discretion and integrity.
• High level of computer literacy with extensive experience in Microsoft Office and
• Experience using CareLink would be a distinct advantage.

Additionally you will require:

• Covid 19 vaccination
• Annual Flu vaccination
• Working with Children check Employee
• NDIS Worker Screening Check
• National Police Certificate (within the last 12 months)

Whats in it for you:

• Opportunity to join a growing and caring team in a territory within the Simply Helping Network.
• Friendly team environment with a great community care and spirit
• Build your career as we grow.
• Flexible work arrangements