WNS Global Services

Role SummaryThe role is responsible for delivering excellent customer service via mail / voice / chat mediums with an objective to provide resolution to the customers according to the guidelines provided by the client. Key Responsibilities Responsible for outstanding customer service

Role SummaryThe role is responsible for delivering excellent customer service via mail / voice / chat mediums with an objective to provide resolution to the customers according to the guidelines provided by the client. Key Responsibilities Responsible for outstanding customer service

 : - Work Experience in all 3 Towers of FNA - General Ledger Accounts Payable & Accounts Receivable. Manage Next-Gen Shared Services Quality Organization by consistently Raising-the-bar on service-delivery standards & enable low-risk & zero-surprises BAU. Drive & improve efficiency le

 : - Work Experience in all 3 Towers of FNA - General Ledger Accounts Payable & Accounts Receivable. Manage Next-Gen Shared Services Quality Organization by consistently Raising-the-bar on service-delivery standards & enable low-risk & zero-surprises BAU. Drive & improve efficiency le

Key Responsibilities Design and develop Agentic AI systems (multi-step reasoning tool use orchestration) that integrate natively into client applications and workflows. Build fine-tune and evaluate ML/LLM models using established ML training platforms and pipelines. Collaborate direct

Key Responsibilities Design and develop Agentic AI systems (multi-step reasoning tool use orchestration) that integrate natively into client applications and workflows. Build fine-tune and evaluate ML/LLM models using established ML training platforms and pipelines. Collaborate direct

OverviewWe are looking for a seasoned  in Advanced Analytics for the Lifesciences/Pharma domain. The person will lead a dynamic team focused on delivering AI-driven analytics solutions across Marketing Sales Medical and Commercial Operations. Proficiency in Machine Learning Deep Learn

OverviewWe are looking for a seasoned  in Advanced Analytics for the Lifesciences/Pharma domain. The person will lead a dynamic team focused on delivering AI-driven analytics solutions across Marketing Sales Medical and Commercial Operations. Proficiency in Machine Learning Deep Learn

Senior Program Analyst - WTS 2 to 3 years experience Application C#We are looking for a highly motivated and skilled L2 Application Support Specialist with 2-3 years of experience and will have hands-on experience in application support incident management and configuration of suppor

Senior Program Analyst - WTS 2 to 3 years experience Application C#We are looking for a highly motivated and skilled L2 Application Support Specialist with 2-3 years of experience and will have hands-on experience in application support incident management and configuration of suppor

As a Team Leader youll be the driving force behind a team of Agents ensuring they deliver outstanding service while achieving key business objectives. Youll coach performance celebrate success solve challenges and create an environment where people can thrive.This isnt just about hitt

As a Team Leader youll be the driving force behind a team of Agents ensuring they deliver outstanding service while achieving key business objectives. Youll coach performance celebrate success solve challenges and create an environment where people can thrive.This isnt just about hitt

Are you the kind of leader who thrives in a fast-paced environment loves solving complex operational challenges and knows how to turn a group of talented people into a high-performing team If so we want to hear from you.Were looking for a Senior Group Manager to lead our contact centr

Are you the kind of leader who thrives in a fast-paced environment loves solving complex operational challenges and knows how to turn a group of talented people into a high-performing team If so we want to hear from you.Were looking for a Senior Group Manager to lead our contact centr

Handles operations from an inbound voice insurance Responsible with end to end operational management Ensures program and client metric goals are met Accountable with fostering growth development and leadership to ensure operations and client satisfactionQualifications : Universit

Handles operations from an inbound voice insurance Responsible with end to end operational management Ensures program and client metric goals are met Accountable with fostering growth development and leadership to ensure operations and client satisfactionQualifications : Universit

Process Intercompany Invoicing:Prepare and post intercompany invoices in accordance with service agreements and internal policies ensuring timely issuance to counterpart entitiesSettlement of Intercompany Balances: Support and oversee the settlement process for intercompany accounts u

Process Intercompany Invoicing:Prepare and post intercompany invoices in accordance with service agreements and internal policies ensuring timely issuance to counterpart entitiesSettlement of Intercompany Balances: Support and oversee the settlement process for intercompany accounts u

Strong travel domain knowledge with ticketing fares and exchanges background Class training experience Experience in new hire training and OJT & Competencies GDS - Amadeus/Sabre Strong ability to identify skill gaps and translate them into actionable training plans. Good knowledge o

Strong travel domain knowledge with ticketing fares and exchanges background Class training experience Experience in new hire training and OJT & Competencies GDS - Amadeus/Sabre Strong ability to identify skill gaps and translate them into actionable training plans. Good knowledge o

OTC Cash Apps Reconciliation Skills Accounting Skills Good Communication skills Hands-on experience Microsoft Office to include Word Excel and Access 2 - 4 YearExperience in OTC Manage & solve customer disputes (ensure proper communication with customers or clients). Cash Application

OTC Cash Apps Reconciliation Skills Accounting Skills Good Communication skills Hands-on experience Microsoft Office to include Word Excel and Access 2 - 4 YearExperience in OTC Manage & solve customer disputes (ensure proper communication with customers or clients). Cash Application

As the Senior Group Manager Operations you will be fully responsible for all aspects of the Process.This will include: Achieve and exceed all client/contractual KPIs and manage the day to day relationship with the client.You will lead the various line of businesses by creating and ins

As the Senior Group Manager Operations you will be fully responsible for all aspects of the Process.This will include: Achieve and exceed all client/contractual KPIs and manage the day to day relationship with the client.You will lead the various line of businesses by creating and ins

Key Skills needed for the Lead Associate: Quality roleAnalytical skills and time managementCoaching and FeedbackConflict ManagementInterpersonal skills and people skillsHigh attention to detail and accuracyExceptional knowledge of customer care process and systemsProficiency in verbal

Key Skills needed for the Lead Associate: Quality roleAnalytical skills and time managementCoaching and FeedbackConflict ManagementInterpersonal skills and people skillsHigh attention to detail and accuracyExceptional knowledge of customer care process and systemsProficiency in verbal

Using Short-Term forecast latest intraday/DOW volume arrival pattern AHT trends create daily schedules/rosters on weekly/fortnightly/monthly basis (as per business requirement). Ensure the daily/weekly SLAs are met. Ensure the shifts are in accordance with HR policies. Ensure each em

Using Short-Term forecast latest intraday/DOW volume arrival pattern AHT trends create daily schedules/rosters on weekly/fortnightly/monthly basis (as per business requirement). Ensure the daily/weekly SLAs are met. Ensure the shifts are in accordance with HR policies. Ensure each em

Key Responsibilities: Lead end-to-end Source-to-Contract activities from sourcing strategy through contract award and financial performance declaration.Develop sourcing strategies and commercial approaches for complex software procurement initiatives.Lead supplier negotiations commerc

Key Responsibilities: Lead end-to-end Source-to-Contract activities from sourcing strategy through contract award and financial performance declaration.Develop sourcing strategies and commercial approaches for complex software procurement initiatives.Lead supplier negotiations commerc

Experience: Knowledge of Consumer Healthcare and Pharmaceutical Business Research would be an added advantageMin. Qualification required to man the position:  Bachelors Masters in Computer Science or MCA degree Data Science AI/ML IT or related fieldsMin. Experience required to man the

Experience: Knowledge of Consumer Healthcare and Pharmaceutical Business Research would be an added advantageMin. Qualification required to man the position:  Bachelors Masters in Computer Science or MCA degree Data Science AI/ML IT or related fieldsMin. Experience required to man the

We are looking for Senior Associate- Collections with hands on experience in B2B collections & Reconcilaition.Functional knowledgeUnderstands application of the principles in the defined tasks related to order to cash process.Able to handle tasks allocated (Collections) independently

We are looking for Senior Associate- Collections with hands on experience in B2B collections & Reconcilaition.Functional knowledgeUnderstands application of the principles in the defined tasks related to order to cash process.Able to handle tasks allocated (Collections) independently

We are seeking an experienced Oracle Apps Technical Consultant with strong technical expertise and good functional understanding of Oracle Applications. The ideal candidate should possess excellent communication skills and the ability to work closely with functional teams and business

We are seeking an experienced Oracle Apps Technical Consultant with strong technical expertise and good functional understanding of Oracle Applications. The ideal candidate should possess excellent communication skills and the ability to work closely with functional teams and business

 Responsibilities: Adherence of Quality SLAs and contractual agreements with internal & External stakeholders Team handling experience Handling of External & Internal stakeholders and meeting the business requirements in terms of quality related deliverables Deployment and Strengthen

 Responsibilities: Adherence of Quality SLAs and contractual agreements with internal & External stakeholders Team handling experience Handling of External & Internal stakeholders and meeting the business requirements in terms of quality related deliverables Deployment and Strengthen

Role: Revenue Cycle Management (RCM) Product ConsultingPosition Summary: We are looking for a highly skilled professional to join as a Techno-Functional Expert in the field of RCM. This role will serve as a critical bridge between business stakeholders domain experts and technology te

Role: Revenue Cycle Management (RCM) Product ConsultingPosition Summary: We are looking for a highly skilled professional to join as a Techno-Functional Expert in the field of RCM. This role will serve as a critical bridge between business stakeholders domain experts and technology te