Assistant Manager Transactional Quality (Process ExcellenceSix Sigma Business Excellence) Hyderabad

Responsibilities:

Adherence of Quality SLAs and contractual agreements with internal & External stakeholders

Team handling experience

Handling of External & Internal stakeholders and meeting the business requirements in terms of quality related deliverables

Deployment and Strengthen the Quality Assurance Framework for the Business

Review and approve the sampling strategy that suits the business requirement

Conduct Customer comeback analysis & Trend Analysis for all the errors received from the clients

To meet the monthly Sampling numbers as per the target

Identify and implement the Process improvement opportunities

Decide on the Calibration Process and variance target

Review and approve the Quality Standard Document

Assist the Operations Team up of customer compliant & resolution process for the teams. (Not applicable for some teams)

Ensure that the Quality Process adheres to the Quality Standard

Regular Performance Review of QA/AM/DM

Conduct skip level meetings with the advisors and QAs

Attend LA Training and BPET Training roadmap for self-development

Complete the GB certification and role roadmap

Drive high impacting six sigma and Lean Projects

Mentor team members to improve performance and behaviour

Understand VOC/VOE and implement actions to improve the performance on them

Participate in WNS BPET initiatives

Achieve QNS target through Quality Initiatives

Regular interaction with clients and maintain good relationship

Mentor YB & WB projects in the team

Deploy standard Quality Framework

Initiate and mentor vertical level initiative

Assist the Operations team during migration in terms of base lining and QA identification

Skills required :

Experience in Identity Verification Process

Analytical skills and time management

Excellent Communication skills verbal and written

Coaching and Feedback

Conflict Management

Interpersonal skills and people skills

Eye for Detail

Experience :

Minimum 2 to 3 years of experience in Quality Lead role Educational Qualification :

Graduate in any discipline

Good command over MS Office

Good Excel Knowledge

Good communication skills

Qualifications :

Graduate in any discipline Good command over MS Office Good Excel Knowledge Good communication skills

Remote Work :

No

Employment Type :

Full-time