Group Manager Transactional Quality REF104259VPune Weikfield

 : - Work Experience in all 3 Towers of FNA - General Ledger Accounts Payable & Accounts Receivable.

Manage Next-Gen Shared Services Quality Organization by consistently Raising-the-bar on service-delivery standards & enable low-risk & zero-surprises BAU.

Drive & improve efficiency leading to better operating margins with strong focus on governance timelines and risk management.

Deliver sampling and stratification strategy based on Compliance checks financial processes (volume & Value mix) Errors Customer priorities & Agent performance.

Responsible for driving performance to meet all Quality metrics including SLA baselining predictive SLA monitoring & reporting.

Effective deployment of RCA framework including communication follow through & training.

Responsible for robust documentation of quality standards as agreed with the client in alignment to TQ Playbook.

Digitalization & mistake proofing in Quality Assurance Delivery embed Digital tools to strengthen audit mechanism & control framework.

Provide meaningful business insights to all stakeholders; in-depth statistical analysis defects exceptions and trends leading to performance enhancement & client experience.

Ensure continued alignment of account to ISO standards through checks & audits.

Foster a spirit of continuous learning & collaboration across teams career development coaching & mentoring.

Qualifications :

/ / MBA - Finance Preferred.

Overall Work Experience of minimum 10 Years Plus 4 To 6 Years Plus in a Transactional /Transformational Quality Set - Up. 

Lean Six sigma Black Belt /Green Belt Certified / Trained & Tested Preferred.

Experience in automation of aspects of Quality function.

Working knowledge of Excel Minitab & Power BI.

Knowledge & experience of ISO Agile methodology & demonstrates digital mindset.

Should have analytical bent of mind along with lateral thinking.

Strong work ethic with a will-to-win attitude demonstrates personal excellence lives the growth mindset.

Ability to work through unstructured problems shifting priorities multiple demands ambiguity and rapid change.

Additional Information :

Team Role: - 11 Plus Team Members - Including 1 - Assistant Manager / 1 Deputy Manager .

Client Facing Role: - Internal/ External Business Leaders.

Shifts: - 12-9 PM /1-10 PM - IST

Remote Work :

No

Employment Type :

Full-time