Lead Associate Quality
Job Location:
Cape Town - South Africa
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Key Skills needed for the Lead Associate: Quality role
Analytical skills and time management
Coaching and Feedback
Conflict Management
Interpersonal skills and people skills
High attention to detail and accuracy
Exceptional knowledge of customer care process and systems
Proficiency in verbal & written English
Strong communication and interpersonal skills
Excellent working knowledge of MS Word and Excel Strong administrative skills
Excellent presentation skills
Ability to master new applications quickly
Excellent organizational time management and co-ordination skills
Strong analytical ability and logical thinking style
High sense of accountability
Team player
Goes the extra mile
Qualifications :
EssentialMatric/Grade 12 Certificate PreferredContinues Improvement e.g. Yellow Belt Six Sigma. External: Lean or Six SigmaISO 9001:2015Quality assessment expertise for North American marketExperience as a quality assessor in Insurance
Remote Work :
No
Employment Type :
Full-time
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
