Sutherland

Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls email chat).                                                                                                                            Quality Audits: Condu

Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls email chat).                                                                                                                            Quality Audits: Condu

The Collections Associate is responsible for interfacing with customers via Telephone/Emails/Chat assist customers effectively with high level of customer service to reduce delinquent accounts. Respond to customer requests and queries regarding service product and account information.

The Collections Associate is responsible for interfacing with customers via Telephone/Emails/Chat assist customers effectively with high level of customer service to reduce delinquent accounts. Respond to customer requests and queries regarding service product and account information.

Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services processing payments or performing general account maintenance. Up-selling customers to

Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services processing payments or performing general account maintenance. Up-selling customers to

Impact the Bottom Line: Drive the performance of a team of Consultants meeting and exceeding all KPI targets.                                                                                           Strengthen Relationships: Manage attrition shrinkage and other critical metrics of th

Impact the Bottom Line: Drive the performance of a team of Consultants meeting and exceeding all KPI targets.                                                                                           Strengthen Relationships: Manage attrition shrinkage and other critical metrics of th

Leads in this role get to: Empower the Work: Create facilitate Huddle Sessions to equip staff with fundamental skills and knowledge. Impact the bottom line: Conduct BQ / Remedial training for the folks in nesting. Also conduct floor interventions for BQ teams. Strengthen relationships

Leads in this role get to: Empower the Work: Create facilitate Huddle Sessions to equip staff with fundamental skills and knowledge. Impact the bottom line: Conduct BQ / Remedial training for the folks in nesting. Also conduct floor interventions for BQ teams. Strengthen relationships

The NICE Sales Performance Management products focus on improving the sales productivity effectiveness and other operational aspects of our customers employees and sales teams.  Our products allow companies to integrate valuable but disparate data from existing software applications a

The NICE Sales Performance Management products focus on improving the sales productivity effectiveness and other operational aspects of our customers employees and sales teams.  Our products allow companies to integrate valuable but disparate data from existing software applications a

In the Role you get: - Support the team: Work to resolve software development or testing or other technology area assigned to create maintain support and implement projects. - Set the path to success: Work with product owners and business stakeholders to understand product requirement

In the Role you get: - Support the team: Work to resolve software development or testing or other technology area assigned to create maintain support and implement projects. - Set the path to success: Work with product owners and business stakeholders to understand product requirement