Technical Customer Support Specialist with German (Entry-Level Tech) – Office-Based
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Why This Role Is Perfect for You:
Ultimate Work Flexibility! Choose the schedule that fits your lifestyle:
- Work during standard business hours or weekends
- Priority is given to candidates available for full-time work (8 hours) Monday to Sunday on a rotation basis within standard working hours: 10:00 19:00.
Your Role & Responsibilities:
As a Technical Support Specialist your mission will be to resolve technical issues promptly assist customers effectively and enhance their overall experience:
- Support customers with device setup and troubleshooting.
- Handle customer inquiries via phone email and web chat using the clients internal systems.
- Identify customer needs research issues provide relevant product knowledge and offer tailored solutions.
- Stay up to date on product and service knowledge including wireless networking solutions customer service standards and email etiquette.
Qualifications :
What You Need to Succeed:
- German and English
- Basic understanding of internet routers connectivity and technical troubleshooting
- Interest in consumer electronics and solving technical challenges
- Strong communication skills and a customer-oriented mindset
- Ability to multitask and work with various internal tools and platforms
- Willingness to work flexible hours including weekends on a rotational schedule
Additional Information :
What We Offer:
- Flexibility First! Choose between full-time or part-time schedules
- Competitive salary
- Permanent labor contract for long-term security
- Fully paid 3-week training (conducted during standard working hours)
- 21 days of paid annual leave
- Prime office location in Sofia
Exclusive Benefits Package:
- Additional health insurance
- Life insurance
- Meal and gift vouchers
- Transportation allowance
- Employee recognition and referral programs
- Individual refresher and skill-building training sessions
- Clear opportunities for career progression
- Modern office spaces with relaxing break areas
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
