Guest Relations Officer
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
We are seeking an enthusiastic and customerfocused Guest Relations Officer to join our team at Swissotel Corniche Park Towers Doha Qatar. As a key member of our frontofhouse staff you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of customer service.
- Welcome and greet guests upon arrival providing a warm and professional first impression
- Handle guest inquiries requests and complaints promptly and effectively
- Provide concierge services including recommendations for local attractions transportation assistance and restaurant reservations
- Serve as a liaison between guests and various hotel departments to ensure seamless communication and service delivery
- Anticipate guest needs and proactively offer assistance to enhance their stay
- Maintain accurate guest records and preferences to personalize future visits
- Assist with checkin and checkout procedures as needed
- Coordinate special arrangements for VIP guests or those with specific requirements
- Stay informed about hotel services promotions and local events to provide uptodate information to guests
- Contribute to the continuous improvement of guest services and satisfaction levels
Qualifications :
- 13 years of experience in guest relations front office or hospitality (preferred)
- Fluency in English both verbal and written; additional languages are a plus
- Excellent communication and interpersonal skills
- Strong problemsolving abilities with a guestfirst approach
- Ability to multitask efficiently and remain calm under pressure
- Proficiency in MS Office and hotel management systems
- Detailoriented with exceptional organizational skills
- Indepth knowledge of local attractions and services in Doha Qatar
- Cultural sensitivity and awareness to interact with guests from diverse backgrounds
- Professional appearance and demeanor
- Flexibility to work various shifts including weekends and holidays
Additional Information :
Your team and working environment:
Life is a journey. Live It well.
Are you a highly organized and proactive individual with a passion for the hospitality industry This role offers a unique opportunity to be at the heart of our hotels operations providing critical support to our leadership team. If you thrive in a fastpaced environment with a passion to do and have exceptional communication skills we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotels success.
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
