Guest Relations Officer
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Job Description
We are seeking an enthusiastic and customerfocused Guest Relations Officer to join our team at Swissotel Corniche Park Towers Doha Qatar. As a key member of our frontofhouse staff you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of customer service.
- Welcome and greet guests upon arrival providing a warm and professional first impression
- Handle guest inquiries requests and complaints promptly and effectively
- Provide concierge services including recommendations for local attractions transportation assistance and restaurant reservations
- Serve as a liaison between guests and various hotel departments to ensure seamless communication and service delivery
- Anticipate guest needs and proactively offer assistance to enhance their stay
- Maintain accurate guest records and preferences to personalize future visits
- Assist with checkin and checkout procedures as needed
- Coordinate special arrangements for VIP guests or those with specific requirements
- Stay informed about hotel services promotions and local events to provide uptodate information to guests
- Contribute to the continuous improvement of guest services and satisfaction levels
Qualifications :
- 13 years of experience in guest relations front office or hospitality (preferred)
- Fluency in English both verbal and written; additional languages are a plus
- Excellent communication and interpersonal skills
- Strong problemsolving abilities with a guestfirst approach
- Ability to multitask efficiently and remain calm under pressure
- Proficiency in MS Office and hotel management systems
- Detailoriented with exceptional organizational skills
- Indepth knowledge of local attractions and services in Doha Qatar
- Cultural sensitivity and awareness to interact with guests from diverse backgrounds
- Professional appearance and demeanor
- Flexibility to work various shifts including weekends and holidays
Additional Information :
Your team and working environment:
Life is a journey. Live It well.
Are you a highly organized and proactive individual with a passion for the hospitality industry This role offers a unique opportunity to be at the heart of our hotels operations providing critical support to our leadership team. If you thrive in a fastpaced environment with a passion to do and have exceptional communication skills we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotels success.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
