Black Birch Technology Group

We are seeking a Service Desk QA Analyst who will be responsible for evaluating ticket quality ensuring SLA compliance identifying service improvement opportunities and enhancing the overall user experience. This role will also lead the creation and delivery of Service Desk training p

We are seeking a Service Desk QA Analyst who will be responsible for evaluating ticket quality ensuring SLA compliance identifying service improvement opportunities and enhancing the overall user experience. This role will also lead the creation and delivery of Service Desk training p

We are seeking a highly organized and customer focused Service Desk Coordinator to support the daily operations of the IT Service Desk. This role is responsible for coordinating ticket flow monitoring service levels supporting technician scheduling communicating with users and ensurin

We are seeking a highly organized and customer focused Service Desk Coordinator to support the daily operations of the IT Service Desk. This role is responsible for coordinating ticket flow monitoring service levels supporting technician scheduling communicating with users and ensurin

English required (native or bilingual)The Level 2 Technical Service Desk Technician solves advanced technical problems that are escalated from Level 1 support.This role is not only about answering tickets. You are expected to use free time to improve systems fix root causes create doc

English required (native or bilingual)The Level 2 Technical Service Desk Technician solves advanced technical problems that are escalated from Level 1 support.This role is not only about answering tickets. You are expected to use free time to improve systems fix root causes create doc

IT FUNDAMENTAL KNOWLEDGE IS A MUST- ON SITE POSITION CORAL MALL SDE- C1 ENGLISH LEVEL REQUIEREDWe are seeking a proactive and customer-focused IT MSP Client Support Assistant to support daily operations client communication executive coordination and technical service delivery within

IT FUNDAMENTAL KNOWLEDGE IS A MUST- ON SITE POSITION CORAL MALL SDE- C1 ENGLISH LEVEL REQUIEREDWe are seeking a proactive and customer-focused IT MSP Client Support Assistant to support daily operations client communication executive coordination and technical service delivery within

English required (native or bilingual)The Level 2 Technical Service Desk Technician solves advanced technical problems that are escalated from Level 1 support.This role is not only about answering tickets. You are expected to use free time to improve systems fix root causes create doc

English required (native or bilingual)The Level 2 Technical Service Desk Technician solves advanced technical problems that are escalated from Level 1 support.This role is not only about answering tickets. You are expected to use free time to improve systems fix root causes create doc

ON SITE - CORAL MALL SDE- IT EXPERIENCE IS A MUST We are seeking a highly organized and proactive IT Administrative Support Associate to provide direct administrative and operational support to the Chief Information Security Officer (CISO). This role will support cybersecurity operati

ON SITE - CORAL MALL SDE- IT EXPERIENCE IS A MUST We are seeking a highly organized and proactive IT Administrative Support Associate to provide direct administrative and operational support to the Chief Information Security Officer (CISO). This role will support cybersecurity operati

Black Birch Technology Group is seeking a highly skilled and hands-on AI Automation Engineer (Senior) to design build and deploy production grade automation solutions for both internal operations and client environments.This is an engineering focused role for someone who enjoys solvin

Black Birch Technology Group is seeking a highly skilled and hands-on AI Automation Engineer (Senior) to design build and deploy production grade automation solutions for both internal operations and client environments.This is an engineering focused role for someone who enjoys solvin

We are seeking a skilled and proactive Microsoft 365 Administrator to manage support and optimize our Microsoft 365 environment. This role is responsible for user and license administration Exchange Online management Teams governance SharePoint and OneDrive administration identity and

We are seeking a skilled and proactive Microsoft 365 Administrator to manage support and optimize our Microsoft 365 environment. This role is responsible for user and license administration Exchange Online management Teams governance SharePoint and OneDrive administration identity and

THIS IS FOR AN OVERNIGHT SHIFT. 2 POSITIONS AVAILABLE. ENGLISH C1 IS A MUST. English required (native or bilingual) Were looking for an entry level IT Support Technician with excellent English communication whos ready to start or grow their career in IT. Youll provide first level tech

THIS IS FOR AN OVERNIGHT SHIFT. 2 POSITIONS AVAILABLE. ENGLISH C1 IS A MUST. English required (native or bilingual) Were looking for an entry level IT Support Technician with excellent English communication whos ready to start or grow their career in IT. Youll provide first level tech

High English level is requiredWe are looking for a top-tier Junior Virtual Assistant to join our team as the first point of contact for a US-based recognized law firm.On-site position Santo Domingo Este Coral Mall.This role is ideal for professionals who thrive in fast-paced environm

High English level is requiredWe are looking for a top-tier Junior Virtual Assistant to join our team as the first point of contact for a US-based recognized law firm.On-site position Santo Domingo Este Coral Mall.This role is ideal for professionals who thrive in fast-paced environm

English required (native or bilingual) Were looking for an entry level IT Support Technician with excellent English communication whos ready to start or grow their career in IT. Youll provide first level technical support and work closely with international teams in a fast paced tech

English required (native or bilingual) Were looking for an entry level IT Support Technician with excellent English communication whos ready to start or grow their career in IT. Youll provide first level technical support and work closely with international teams in a fast paced tech

On Site Position- SDE Santo Domingo Este The IT Client Success Manager MSP is a strategic client facing role responsible for managing relationships with existing clients and ensuring long term satisfaction retention and service alignment.This role acts as a bridge between clients and

On Site Position- SDE Santo Domingo Este The IT Client Success Manager MSP is a strategic client facing role responsible for managing relationships with existing clients and ensuring long term satisfaction retention and service alignment.This role acts as a bridge between clients and

C1-ENGLISH REQUIERED Senior-level VMware engineer responsible for supporting optimizing and maintaining virtualized infrastructure across multiple managed service provider (MSP) client environments. This role acts as a Tier 3 escalation point and is focused on platform stability avai

C1-ENGLISH REQUIERED Senior-level VMware engineer responsible for supporting optimizing and maintaining virtualized infrastructure across multiple managed service provider (MSP) client environments. This role acts as a Tier 3 escalation point and is focused on platform stability avai

Were looking for a proactive and enthusiastic Sales Associate to join our remote sales team. Your main mission is to develop leads research potential clients and identify new business opportunities within the IT services Support Desk and outsourcing consulting industry.Youll be the fi

Were looking for a proactive and enthusiastic Sales Associate to join our remote sales team. Your main mission is to develop leads research potential clients and identify new business opportunities within the IT services Support Desk and outsourcing consulting industry.Youll be the fi

Were looking for a Level 2 System and Service Desk Technician to support maintain and improve our core IT infrastructure. This role serves as an escalation point for complex technical issues and plays a key role in ensuring system reliability performance and security.Youll work closel

Were looking for a Level 2 System and Service Desk Technician to support maintain and improve our core IT infrastructure. This role serves as an escalation point for complex technical issues and plays a key role in ensuring system reliability performance and security.Youll work closel