Infrastructure Engineer
Job Location:
Agua Santa del Yuna - Dominican Republic
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
The Infrastructure Engineer maintains and improves the reliability availability and security of core IT infrastructure. Depending on the client environment this may include Windows / Linux servers virtualization storage backup identity cloud platforms monitoring and automation.
Operate monitor patch and troubleshoot server virtualization storage backup and core infrastructure services.
Support identity DNS DHCP certificates and other shared services as assigned.
Implement approved changes upgrades migrations and maintenance windows with validation and rollback plans.
Investigate performance capacity availability and configuration issues using logs and monitoring tools.
Maintain infrastructure diagrams asset records runbooks recovery procedures and change documentation.
Support vulnerability remediation access controls backup testing and disaster recovery exercises.
Collaborate with network security application and service desk teams on incident resolution.
Hands-on experience administering enterprise infrastructure in the technologies relevant to the client environment.
Knowledge of Windows Server and / or Linux virtualization storage backup / recovery patching monitoring and access management.
Structured troubleshooting safe change execution documentation and incident handling.
Understanding of security hardening least privilege backup integrity and business continuity.
Ability to communicate technical status and risk clearly.
VMware / Hyper-V Active Directory / Entra ID Microsoft 365 Azure / AWS PowerShell / Bash backup platforms configuration management or infrastructure-as-code.
Required Skills:
Exceptional written communication skills Ability to translate technical concepts into clear concise content Strong organizational and research abilities Experience maintaining IT documentation or knowledge base systems Familiarity with ITIL IT service operations and ticketing workflows Technical Skills Required Proficiency with Microsoft 365 and documentation tools Experience with ITSM systems (ConnectWise Jira Service Management Zendesk etc.) Basic understanding of IT support processes (OS networks applications) Experience with IT Glue Confluence or HaloITSM is preferred Education & Certifications High School Diploma required Associates or Bachelors degree in IT Communications or related field preferred Certifications in technical writing or ITIL are a plus Benefits Competitive Salary Packages Paid Sick Days Continuous Training and Growth Performance-Based Incentives Private Health Insurance Christmas Bonus Supportive culture that values employee well-being
Required Education:
High School Diploma required Associates or Bachelors degree in IT Communications or related field preferred Certifications in technical writing or ITIL are a plus
