Network Security Engineer II (L2)
Job Location:
Santo Domingo Este - Dominican Republic
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Monitor and troubleshoot enterprise network and security infrastructure.
- Handle complex incidents escalations and operational changes.
- Perform advanced network troubleshooting across routing switching DNS VPN and related connectivity.
- Investigate security alerts and resolve issues within the teams scope before escalation.
- Support and troubleshoot Palo Alto Gigamon and Forescout technologies.
- Understand dependencies across Windows/Linux systems applications network paths and infrastructure.
- Provide technical guidance and escalation support to L1 engineers.
- Maintain accurate incident change and troubleshooting documentation.
- Participate in weekend on-call coverage as required.
- 5 years of relevant network/security experience.
- Strong networking fundamentals and advanced troubleshooting capabilities.
- Demonstrated experience supporting enterprise network and security environments.
- Ability to serve as an SME in one or more areas such as network endpoint email or cloud security.
- Strong understanding of infrastructure connectivity VPNs IP networking routing and switching.
- Strong troubleshooting communication and escalation-management skills.
- Palo Alto
- Gigamon
- Forescout
- Network/security monitoring and incident-response platforms
- Cisco CCNA or higher
- Palo Alto certification
- CompTIA Security
- Other relevant networking or cybersecurity certifications
- Hybrid role with an initial onsite ramp-up period.
- Operational coverage includes weekday shifts and weekend on-call requirements.
- The L2 resource may be particularly important for on-call coverage because the role is expected to remediate more complex issues before further escalation.
Competitive salary package.
Paid sick days.
Private health insurance.
Christmas bonus.
Performance-based incentives.
Continuous training and professional development opportunities.
Opportunity to obtain and expand industry-specific technical certifications.
Opportunities for career growth within a growing organization.
Remote work environment.
Opportunity to work directly with U.S.-based clients and modern security technologies.
Exposure to access control CCTV networking intercom and integrated security platforms.
Supportive culture that values employee well-being and professional growth.
Required Skills:
Exceptional written communication skills Ability to translate technical concepts into clear concise content Strong organizational and research abilities Experience maintaining IT documentation or knowledge base systems Familiarity with ITIL IT service operations and ticketing workflows Technical Skills Required Proficiency with Microsoft 365 and documentation tools Experience with ITSM systems (ConnectWise Jira Service Management Zendesk etc.) Basic understanding of IT support processes (OS networks applications) Experience with IT Glue Confluence or HaloITSM is preferred Education & Certifications High School Diploma required Associates or Bachelors degree in IT Communications or related field preferred Certifications in technical writing or ITIL are a plus Benefits Competitive Salary Packages Paid Sick Days Continuous Training and Growth Performance-Based Incentives Private Health Insurance Christmas Bonus Supportive culture that values employee well-being
Required Education:
High School Diploma required Associates or Bachelors degree in IT Communications or related field preferred Certifications in technical writing or ITIL are a plus
