Voice and Data Communications Engineer

Nexiva Inc

Job Location:

Washington, AR - USA

Monthly Salary: Not Disclosed

Posted on: 26 days ago

Vacancies: 1 Vacancy

Job Summary

Opening for - Voice and Data Communications Engineer

Location -Washington DC 20024 (ONSITE)

Hybrid position

CONTRACT JOB DESCRIPTION:

Duties and Responsibilities

Duties and Responsibilities

1. As part of the OCFO technology team this position is responsible for providing support to internal and remote users by installing configuring and upgrading OCFO telecommunication products including Avaya CISCO Aspect Unified Communication Webex AudioVideo conferencing VoiP SIP analog lines eFax and mobile devices.

2. Serve as the first point of contact for customers seeking Telecom related technical assistance over the phone or email

3. Monitoring and maintaining of OCFO Voice Network and reporting issues to Telecom ISP/Cloud Hosting Vendor (OCTO) using remedy Portal ticketing system.

4. Work with Telecommunications Partner (Aspect) on upgrades and patch management of voice products.

5. Managing Helpdesk Tickets of Telecom related issues using Zendesk.

6. Configuring new hires user profiles for Voicemail and Display name change on desk phones in timely manner

7. Update Equipment Inventory documentation of the telephony infrastructure and Voice network infrastructure.

8. Maintain Voice network cabling closets and cable location inventory.

9. Perform technology refreshes mobile devices iOS update in accordance with OCTO AirWatch policy

10. Ability to document work activities into meaningful incidents or tasks in the Zendesk system.

11. Performs all duties in accordance with OCFO policies and procedures

12. Maintain inventories of all OCFO Telecom assets using the FCMS inventory and Verizon Portal to secure assets

13. Participate in the development of the documentation of Telecom infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices.

14. Participate in meetings as required and directed to insure clear communication within IT Operations.

15. Install and move assets as required according to OCFO IT Operation processes.

Thanks & Regards

Gunjan Sharma

IT Recruiter

Email:

Opening for - Voice and Data Communications Engineer Location -Washington DC 20024 (ONSITE) Hybrid position CONTRACT JOB DESCRIPTION: Duties and Responsibilities Duties and Responsibilities 1. As part of the OCFO technology team this position is responsible for providing support to ...