Technical Support Specialist
Job Location:
Saint Paul, MN - USA
Hourly Salary:
Posted on:
Vacancies:
Job Summary
JOB DESCRIPTION:
Working at Abbott
At Abbott you can do work that matters grow and learn care for yourself and family be your true self and live a full life. Youll also have access to:
Career development with an international company where you can grow the career you dream of.
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
An excellent retirement savings plan with high employer contribution
Tuition reimbursement the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelors degree.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.
The Opportunity
This position works out of our St. Paul MN location in the Abbott Vascular Devices division.
Technical Support Specialist: Istheprimaryaccountcontactcoveringcapitalservice andtechnicalsupport. Thepositionprovideson-goingproactivecapitalproductsupportforassignedterritory/accounts. Thecustomerexperienceaspectofthisrolefocusesonincreasingcustomerloyaltyandsecuringretentionatassignedaccounts.Providesadvancedexpert-leveltechnicalandapplicationsupportforcomplexmedicaldevicesystems.Thisroleservesasatop-tierescalationpointforinternalandexternalteamsdeliveringdeeptroubleshootingdiagnostics andsolutionguidanceacrosshardwaresoftware andintegratedsystems. Thepositionrequiresextensiveremotetroubleshootingcapabilitiesstrongclinicalandtechnicaljudgment andclosecoordinationwithfieldoperationsusingServiceMaxtomanagecasesworkordersscheduling andtechniciandispatch.
Thisroleishighlyvisiblerequiringtechnicalleadershipmentorship andtheabilitytooperateindependentlyinhigh-impacttime-sensitivesituations.
What Youll Work On:
- ProvidestechnicalLevel I and Level IIphoneand on-sitesupporttoproactivelymaintainproductperformanceorresolvecustomercomplaintsforhardwaresoftware anddisposableissues.
- Performsproactiveservice supportactivitiestomaintainsystemperformance.Appliesstandardtroubleshootingtoolsorconceptstoidentifytherealissueanditsrootcause.
- Determineslevelofurgencyofservice supportrequestsdevelopsrecommendationsandimplementsolutionsthatreflectcustomerand Abbottbusinessneed.
- Performadvancedremotediagnosticsandtroubleshootingacrossmechanicalelectricalsoftware andsystemintegrationdomainssuch ascustomer DICOM/Networking systems configuration.
- Recordaccurateandtimelydocumentationofcustomercomplaintsandtheactiontakentoresolvetheconcern.
- Createandmanagecasesandworkorderswithaccuracyandefficiencyinapplicablesoftwareapplications.
- Contributetoknowledgebasedevelopmenttechnicaldocumentationtrainingmaterials andtroubleshootingguides.
- Plan andprioritizeschedulecustomervisitsandactivitiestodoineachaccount.
- Coordinateorder;deliveryandbillingofproductsand/orservicesinassignedaccounts. Monitorinventoryandreplenishaccordingly
- SupportthesalesteamwithmonitoringandimplementationofServiceContractSalesatassignedaccounts.
- PartnerwithSalesExecutivestodevelopaccount-specificstrategyandexecutionthroughoutcommercialcycleandparticipateincustomerbusinessreviews.
- Understandcompetitivelandscapeofassignedaccountsorterritoryandleverageittomaximizebusinessopportunities.
- Develop/preservestrongrelationshipstogainmeaningfulinsightsthatwillallowforvalueexpansionopportunities.
- Prepare schedule and execute training events with customers to improve customer self-sufficiency by developing the customers ability to troubleshoot/repair hardware/software and increase knowledge of component replacement. EnsureallsupportactivitiesalignwithFDA ISO andapplicableregulatoryandqualitysystemrequirements.
- Maintainstrictadherencetodocumentationescalation andcomplaint-handlingproceduresformedicaldevices.
- Identifyandescalatepotentialsafetycomplianceoradverseeventconcernsinaccordancewithcompanypolicy.
- Mayrequireoccasionalparticipationinafter-hoursoron-callsupportrotations.
Qualifications:
AssociatesDegree( 13years) anequivalentcombinationofeducationandworkexperience Minimum2yearsrelevantexperiencewithinstrumentationutilizedinaCathLab.
Minimum2yearsexperienceinterfacingwithcustomers.
Capitalequipment-engineering(preferred).
Imaging/OCT(preferred).
Mechanicallyinclined(preferred).
Hospital/medicalspecificequipment(preferred).
X-ray (preferred)
Apply Now
Learn more about our health and wellness benefits which provide the security to help you and your family live full lives:
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.
Connect with us at on Facebook at and on Twitter @AbbottNews.
The base pay for this position is
$27.85 $55.65/hourIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Field Services
DIVISION:
AVD Vascular
LOCATION:
United States > Minnesota > St. Paul : 1225 Old Highway 8 NW
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 5 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: EEO is the Law link - Espanol: Experience:
IC
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
