Systems Analyst II (Microsoft 365)
Job Location:
Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
4 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
### **Job Title: Systems Analyst II (Microsoft 365)**
**Job ID:** SCTASK1601387
**Client:** TxDOT
**Employment Type:** Full Time / Contract
**Work Location:** **Strictly ONSITE** in Austin Texas.
*Requirement:* ONLY local candidates will be considered.
**Job ID:** SCTASK1601387
**Client:** TxDOT
**Employment Type:** Full Time / Contract
**Work Location:** **Strictly ONSITE** in Austin Texas.
*Requirement:* ONLY local candidates will be considered.
### **Important Submission Requirement**
**Photo ID Required:** For the safety and security of client systems any resume submitted must include a copy of the candidates Photo ID placed at the **very beginning** of the resume document. Submissions without a photo ID will be immediately eliminated from consideration.
**Photo ID Required:** For the safety and security of client systems any resume submitted must include a copy of the candidates Photo ID placed at the **very beginning** of the resume document. Submissions without a photo ID will be immediately eliminated from consideration.
*Note: Any and all travel per diem parking and/or living expenses shall be at the candidates expense.*
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### **I. Role Summary**
The Microsoft 365 System Analyst will provide technical assistance for M365 services (Exchange OneDrive Purview Viva Loop etc.) with a strong focus on user support troubleshooting connectivity and performance issues managing security/compliance via Entra ID/Azure AD and ensuring high availability through proactive monitoring and documentation. This role requires knowledge of ServiceNow (ITIL) and may involve participation in an On-Call rotation.
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### **II. Key Responsibilities**
**User Support & Escalation:**
* Provide issue resolution and support for all M365 services.
* Troubleshoot system issues using Office 365 tools.
* Serve as the primary escalation point for complex technical issues unresolved by the Service Desk.
* Provide issue resolution and support for all M365 services.
* Troubleshoot system issues using Office 365 tools.
* Serve as the primary escalation point for complex technical issues unresolved by the Service Desk.
**Analysis & Reporting:**
* Analyze usage performance and audit reports to identify trends and potential problems.
* Act as a liaison between end users and higher-tier support teams ensuring clear communication and prompt issue resolution.
* Utilize Active Directory Entra ID and PowerShell to support analysis and resolution.
* Analyze usage performance and audit reports to identify trends and potential problems.
* Act as a liaison between end users and higher-tier support teams ensuring clear communication and prompt issue resolution.
* Utilize Active Directory Entra ID and PowerShell to support analysis and resolution.
**M365 Tenant Administration:**
* Manage and maintain M365 security policies and compliance requirements.
* Create and maintain documentation related to M365 services policies procedures and system configurations.
* Participate in the planning and implementation of IT projects related to M365 services.
* Manage and maintain M365 security policies and compliance requirements.
* Create and maintain documentation related to M365 services policies procedures and system configurations.
* Participate in the planning and implementation of IT projects related to M365 services.
**Collaboration & Process Improvement:**
* Work directly with business units to gather requirements and implement solutions that improve productivity.
* Administer M365 service offerings ensuring email collaboration tools and productivity software function effectively.
* Develop automation solutions powered by scripting languages like PowerShell to streamline repetitive tasks.
* Maintain comprehensive documentation of configurations processes and best practices.
* Work directly with business units to gather requirements and implement solutions that improve productivity.
* Administer M365 service offerings ensuring email collaboration tools and productivity software function effectively.
* Develop automation solutions powered by scripting languages like PowerShell to streamline repetitive tasks.
* Maintain comprehensive documentation of configurations processes and best practices.
---
### **III. Candidate Skills and Qualifications**
**Required Experience:**
* **7 Years:** Administering M365 environments within a large organization.
* **7 Years:** Utilizing Microsoft 365 tools including Power Automate Power Apps Teams and OneDrive.
* **7 Years:** Implementing governance and compliance policies in a public sector or regulated environment.
* **Required Skills:** Deep understanding of M365 services (Exchange Teams SharePoint OneDrive Viva) security best practices and excellent troubleshooting/problem-solving capabilities.
* **Required Skills:** Strong communication and stakeholder management abilities; ability to create technical documentation and deliver user training.
* **Required Skills:** Strong collaboration skills with experience working alongside cross-functional IT teams.
* **7 Years:** Administering M365 environments within a large organization.
* **7 Years:** Utilizing Microsoft 365 tools including Power Automate Power Apps Teams and OneDrive.
* **7 Years:** Implementing governance and compliance policies in a public sector or regulated environment.
* **Required Skills:** Deep understanding of M365 services (Exchange Teams SharePoint OneDrive Viva) security best practices and excellent troubleshooting/problem-solving capabilities.
* **Required Skills:** Strong communication and stakeholder management abilities; ability to create technical documentation and deliver user training.
* **Required Skills:** Strong collaboration skills with experience working alongside cross-functional IT teams.
**Preferred Experience:**
* Experience with Software Asset Management (SAM) tools (e.g. Snow Flexera ServiceNow).
* Knowledge of Microsoft 365 and Azure licensing models.
* Familiarity with compliance frameworks and audit processes.
* Experience with Software Asset Management (SAM) tools (e.g. Snow Flexera ServiceNow).
* Knowledge of Microsoft 365 and Azure licensing models.
* Familiarity with compliance frameworks and audit processes.
