Store Manager

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown we make beautiful things crafted to lastfor you to be yourself in.

Coach is part of the Tapestry portfolio a global house of brands committed to stretching whats possible.

A member of the Tapestry family we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestrys commitment to equity inclusion and diversity.

As a Store Manager you are the heartbeat of your storeleading with purpose driving performance and creating unforgettable customer experiences that reflect the Coach brand. You set the tone for an inclusive collaborative culture and empower your team to exceed expectations in a fast-paced retail environment.

You lead by example inspire your team through coaching and development and ensure every customer interaction strengthens their connection to the brand. Your leadership drives sales profitability and a vibrant store culture where results and service excellence go hand in hand.

Key Responsibilities:

• Lead your store to success by driving sales profitability and productivity across all channels.

• Execute strategic business plans while remaining responsive to evolving customer needs and local market trends.

• Champion a service-first culture delivering exceptional experiences through personalized clienteling and service excellence.

• Resolve customer concerns with empathy urgency and professionalism.

• Inspire coach and develop a diverse high-performing team that thrives on collaboration and results.

• Set clear goals provide meaningful feedback and celebrate individual and team achievements.

• Recruit onboard and retain top talent who reflect the values of the Coach brand.

• Oversee daily operations including inventory management payroll and loss prevention.

• Ensure visual merchandising and store presentation meet brand standards and inspire customers.

• Optimize staffing and scheduling to meet business demands and deliver seamless service.

• Foster a welcoming inclusive environment where every team member feels valued and empowered.

• Communicate effectively with your team peers and corporate partners to align on goals and initiatives.

• Serve as a brand ambassador representing Coach in the store and throughout the community.

Requirements

• 16 years of leadership experience in retail or service industries; luxury or fashion background is a plus. A combination of education and experience will be considered

• A passion for leading people and building strong motivated teams.

• A deep commitment to delivering best-in-class customer experiences that reflect Coachs heritage and values.

• Strong business acumen with a focus on results and operational excellence.

• Exceptional communication and interpersonal skills that foster trust and clarity.

• Proficiency in Microsoft Office; experience with retail systems like labor management inventory and sales reporting tools.

• Knowledge of fashion trends and competition in the market place; curiosity for digital engagement and social media.

• A collaborative spirit and the ability to build strong vendor and community relationships.

• Ability to work in a fast-paced environment

• Strong English language proficiency. (for EU)

Schedule: Abilitytoworkaflexiblescheduleto meet business needsincluding nights weekends peakbusy season and high-traffic retail days(including but not limited to public holidays).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Ability to lift at least 25 lbs. regularly (up to 50 lbs occasionally) to climb bend kneel and maneuver sales floor and stockroom.

Our Competencies for All Employees

Courage: Doesnt hold back anything that needs to be said; provides current direct complete and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isnt upset when things are up in the air; doesnt have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people up down and sideways inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each persons career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment hiring promotion compensation transfer training discipline and termination) are based on the applicants or employees qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process please contact Tapestry People Services at 1- or

Visit Tapestry Inc.

Base Pay Range

Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city county and state regulations.

Here are some of the benefits that we offer: Medical insurance Dental insurance Vision insurance 401 (K) Paid Paternity and Maternity leave Commuter Benefits Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.