Customer Success Manager

Bodhium Labs is an applied research lab building category-defining products in AI Search & Visibility. We are currently a small team of researchers engineers and product builders led by the founding team of Professor Kartik Hosanagar Krishna Srinivasan & Phalgun Kompalli

In the last 6 months we have raised a pre-seed round from marquee venture funds and prominent angel investors onboarded 10-20 customers across financial services retail SaaS etc. with $1M in ARR. We are at an inflection point and this is an amazing opportunity to join at an early stage and work on defining the trajectory of the company.

The Role

Were hiring our Client Success Manager to build and lead the function that owns our most strategic relationships. Youll will build and lead a team of Client Success Executives to architect of how we deliver scale and deepen value for every brand we work with.

This is not a traditional Client Success role. Our clients buy at the CMO Chief Growth Officer and Founder level. They expect a senior thought partner who can think like a strategist speak the language of a modern growth marketer and execute like an operator. Youll be the person who shapes that experience and who turns our roster of clients into a portfolio of long-term expanding partnerships.

This role reports directly to the founder of Bodhium Labs

What Youll Own

Build & Lead a world class AI native team - Hire coach and develop a team of Client Success Executives. Set the bar for what excellence looks like build career paths and create the operating cadence QBRs account planning internal reviews that keeps the team focused on what delivers maximum client value

Be the senior client facing operator - Personally own the client relationships. Youll spend time with our client stakeholders : CMOs Chief Growth Officers and Founders not just managing accounts but being the partner they call when theyre thinking about how AI is reshaping their brand visibility

Architect the client journey end-to-end. Define the playbook for onboarding account setup ongoing reviews expansion and renewal. Build the templates dashboards and rituals that let us scale without losing the hand-crafted feel that makes our clients love working with us.

Drive expansion and revenue. Renewals expansions across business units new use cases deeper engagements. Youll be measured on Net Revenue Retention and on the growth of strategic accounts. This is consultative selling at its best uncovering needs sizing opportunities and building business cases shoulder-to-shoulder with the client.

Be the voice of the client internally. Synthesize what youre hearing from our client leaders into clear product signals. Partner with our Product Research and Engineering teams to prioritize the features that will compound value for our clients

You May Be A Good Fit If You Have

Strong Customer Success DNA. Own the customer experience across their lifecycle managing comprehensive account and success plans grounded in the customers business objectives conducting Quarterly Business Reviews and serving as the primary conduit between the customer and Bodhium Labs. Develop scalable engagement strategies and playbooks for our client portfolio balancing high-touch strategic accounts with efficient coverage models to maximize impact across all customers

Executive relationship-building. Youre at home in the room with CMOs CXOs and Founders. You ask sharp questions you develop a deep understanding of their business & challenges/ opportunities. You become the trusted partner they brainstorm with

Consultative sales instincts. Youve grown accounts before not by hard-selling but by genuinely understanding the clients business and finding where deeper partnership creates value. Youre comfortable talking commercials scoping engagements and building proposals that close

Analytical depth. Youre at home in dashboards. You dont need to be a data scientist but you do need to be the person who can sit with your team and dig into the data to piece together patterns & insights

Storytelling that lands. You can take a complex business say a $10B retailer rethinking AI commerce and build a narrative that frames our work in terms of what the CMO cares about. You can also distil a quarter of client outcomes into a few slides that show the deep value delivered

Product instincts. You see patterns across clients and translate them into clear product hypotheses. You collaborate well with PMs and engineers pushing for what clients really need

Builder energy This is a 0-to-1 leadership role. Youll be writing the playbook not running someone elses. Youre excited by ambiguity you dont need a perfect process to start and you raise the floor of the team you join.

Nice to Have

• 5- 8 years in client success/ consultative sales roles in technology or consulting companies
• Track record of building executive level relationships with client stakeholders
• Prior experience scaling client success function from 0 to 100 clients
• Experience in Martech SEO/SEM content marketing brand strategy or digital agencies
• Familiarity and excitement with the current AI technology/ ecosystem