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Technical Manager SRE Senior Lead 
Job Location:
Job Location:
Phoenix, AZ - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
6 August 2026 (29 days ago)
Posted:
Application Deadline:
3 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title : Technical Manager / SRE Senior Lead
Location :PhoenixAZ
Client: TCS
Rate:$35/hron W2
Positions: 2
JD:
Job Title : Technical Manager/SRE Senior Lead
ROLEDESCRIPTION
Lead and manage the SRE/Production Support team to ensure client expectations and service level objectives are consistently met.
(Core) Possess a strong understanding of ITSM and Site Reliability Engineering (SRE) processes to effectively manage production support operations.
(Core) Prepare and maintain operational reports and documentation including bridge updates RCA tracking incident trends service availability platform health metrics monthly operational deliverables and trend analysis.
(Core) Facilitate technical discussions and bridge calls for critical and escalated production issues ensuring effective communication and stakeholder alignment throughout the incident lifecycle.
Participate in Incident Management bridge calls driving timely resolution by coordinating with engineering teams and escalating issues to the appropriate Subject Matter Experts (SMEs) as required.
Monitor platform health and identify opportunities to improve system reliability availability observability and operational efficiency.
Drive continuous service improvement initiatives by analyzing recurring incidents identifying root causes and recommending preventive actions.
Plan coordinate and facilitate Disaster Recovery (DR) exercises ensuring readiness documentation and post-exercise review of outcomes.
SKILLSREQUIRED
Lead and manage the SRE/Production Support team to ensure client expectations and service level objectives are consistently met.
(Core) Possess a strong understanding of ITSM and Site Reliability Engineering (SRE) processes to effectively manage production support operations.
(Core) Prepare and maintain operational reports and documentation including bridge updates RCA tracking incident trends service availability platform health metrics monthly operational deliverables and trend analysis.
(Core) Facilitate technical discussions and bridge calls for critical and escalated production issues ensuring effective communication and stakeholder alignment throughout the incident lifecycle.
Participate in Incident Management bridge calls driving timely resolution by coordinating with engineering teams and escalating issues to the appropriate Subject Matter Experts (SMEs) as required.
Monitor platform health and identify opportunities to improve system reliability availability observability and operational efficiency.
Drive continuous service improvement initiatives by analyzing recurring incidents identifying root causes and recommending preventive actions.
Plan coordinate and facilitate Disaster Recovery (DR) exercises ensuring readiness documentation and post-exercise review of outcomes.
ESSENTIALSKILLS
Lead and manage the SRE/Production Support team to ensure client expectations and service level objectives are consistently met.
(Core) Possess a strong understanding of ITSM and Site Reliability Engineering (SRE) processes to effectively manage production support operations.
(Core) Prepare and maintain operational reports and documentation including bridge updates RCA tracking incident trends service availability platform health metrics monthly operational deliverables and trend analysis.
(Core) Facilitate technical discussions and bridge calls for critical and escalated production issues ensuring effective communication and stakeholder alignment throughout the incident lifecycle.
Participate in Incident Management bridge calls driving timely resolution by coordinating with engineering teams and escalating issues to the appropriate Subject Matter Experts (SMEs) as required.
Monitor platform health and identify opportunities to improve system reliability availability observability and operational efficiency.
Drive continuous service improvement initiatives by analyzing recurring incidents identifying root causes and recommending preventive actions.
Plan coordinate and facilitate Disaster Recovery (DR) exercises ensuring readiness documentation and post-exercise review of outcomes.
KEYWORDS
Technical Manager/SRE Senior Lead
EXPERIENCERANGEINREQUIREDSKILLS : 10 Years
Role Descriptions: Lead and manage the SRE/Production Support team to ensure client expectations and service level objectives are consistently met.(Core) Possess a strong understanding of ITSM and Site Reliability Engineering (SRE) processes to effectively manage production support operations.(Core) Prepare and maintain operational reports and documentation including bridge updates RCA tracking incident trends service availability platform health metrics monthly operational deliverables and trend analysis.(Core) Facilitate technical discussions and bridge calls for critical and escalated production issues ensuring effective communication and stakeholder alignment throughout the incident in Incident Management bridge calls driving timely resolution by coordinating with engineering teams and escalating issues to the appropriate Subject Matter Experts (SMEs) as platform health and identify opportunities to improve system reliability availability observability and operational continuous service improvement initiatives by analyzing recurring incidents identifying root causes and recommending preventive coordinate and facilitate Disaster Recovery (DR) exercises ensuring readiness documentation and post-exercise review of outcomes.
Essential Skills: Lead and manage the SRE/Production Support team to ensure client expectations and service level objectives are consistently met.(Core) Possess a strong understanding of ITSM and Site Reliability Engineering (SRE) processes to effectively manage production support operations.(Core) Prepare and maintain operational reports and documentation including bridge updates RCA tracking incident trends service availability platform health metrics monthly operational deliverables and trend analysis.(Core) Facilitate technical discussions and bridge calls for critical and escalated production issues ensuring effective communication and stakeholder alignment throughout the incident in Incident Management bridge calls driving timely resolution by coordinating with engineering teams and escalating issues to the appropriate Subject Matter Experts (SMEs) as platform health and identify opportunities to improve system reliability availability observability and operational continuous service improvement initiatives by analyzing recurring incidents identifying root causes and recommending preventive coordinate and facilitate Disaster Recovery (DR) exercises ensuring readiness documentation and post-exercise review of outcomes.
Desirable Skills:
Keyword:
Skills: Digital : Site Reliability Engineering (SRE)
Experience Required:
Location :PhoenixAZ
Client: TCS
Rate:$35/hron W2
Positions: 2
JD:
Job Title : Technical Manager/SRE Senior Lead
ROLEDESCRIPTION
Lead and manage the SRE/Production Support team to ensure client expectations and service level objectives are consistently met.
(Core) Possess a strong understanding of ITSM and Site Reliability Engineering (SRE) processes to effectively manage production support operations.
(Core) Prepare and maintain operational reports and documentation including bridge updates RCA tracking incident trends service availability platform health metrics monthly operational deliverables and trend analysis.
(Core) Facilitate technical discussions and bridge calls for critical and escalated production issues ensuring effective communication and stakeholder alignment throughout the incident lifecycle.
Participate in Incident Management bridge calls driving timely resolution by coordinating with engineering teams and escalating issues to the appropriate Subject Matter Experts (SMEs) as required.
Monitor platform health and identify opportunities to improve system reliability availability observability and operational efficiency.
Drive continuous service improvement initiatives by analyzing recurring incidents identifying root causes and recommending preventive actions.
Plan coordinate and facilitate Disaster Recovery (DR) exercises ensuring readiness documentation and post-exercise review of outcomes.
SKILLSREQUIRED
Lead and manage the SRE/Production Support team to ensure client expectations and service level objectives are consistently met.
(Core) Possess a strong understanding of ITSM and Site Reliability Engineering (SRE) processes to effectively manage production support operations.
(Core) Prepare and maintain operational reports and documentation including bridge updates RCA tracking incident trends service availability platform health metrics monthly operational deliverables and trend analysis.
(Core) Facilitate technical discussions and bridge calls for critical and escalated production issues ensuring effective communication and stakeholder alignment throughout the incident lifecycle.
Participate in Incident Management bridge calls driving timely resolution by coordinating with engineering teams and escalating issues to the appropriate Subject Matter Experts (SMEs) as required.
Monitor platform health and identify opportunities to improve system reliability availability observability and operational efficiency.
Drive continuous service improvement initiatives by analyzing recurring incidents identifying root causes and recommending preventive actions.
Plan coordinate and facilitate Disaster Recovery (DR) exercises ensuring readiness documentation and post-exercise review of outcomes.
ESSENTIALSKILLS
Lead and manage the SRE/Production Support team to ensure client expectations and service level objectives are consistently met.
(Core) Possess a strong understanding of ITSM and Site Reliability Engineering (SRE) processes to effectively manage production support operations.
(Core) Prepare and maintain operational reports and documentation including bridge updates RCA tracking incident trends service availability platform health metrics monthly operational deliverables and trend analysis.
(Core) Facilitate technical discussions and bridge calls for critical and escalated production issues ensuring effective communication and stakeholder alignment throughout the incident lifecycle.
Participate in Incident Management bridge calls driving timely resolution by coordinating with engineering teams and escalating issues to the appropriate Subject Matter Experts (SMEs) as required.
Monitor platform health and identify opportunities to improve system reliability availability observability and operational efficiency.
Drive continuous service improvement initiatives by analyzing recurring incidents identifying root causes and recommending preventive actions.
Plan coordinate and facilitate Disaster Recovery (DR) exercises ensuring readiness documentation and post-exercise review of outcomes.
KEYWORDS
Technical Manager/SRE Senior Lead
EXPERIENCERANGEINREQUIREDSKILLS : 10 Years
Role Descriptions: Lead and manage the SRE/Production Support team to ensure client expectations and service level objectives are consistently met.(Core) Possess a strong understanding of ITSM and Site Reliability Engineering (SRE) processes to effectively manage production support operations.(Core) Prepare and maintain operational reports and documentation including bridge updates RCA tracking incident trends service availability platform health metrics monthly operational deliverables and trend analysis.(Core) Facilitate technical discussions and bridge calls for critical and escalated production issues ensuring effective communication and stakeholder alignment throughout the incident in Incident Management bridge calls driving timely resolution by coordinating with engineering teams and escalating issues to the appropriate Subject Matter Experts (SMEs) as platform health and identify opportunities to improve system reliability availability observability and operational continuous service improvement initiatives by analyzing recurring incidents identifying root causes and recommending preventive coordinate and facilitate Disaster Recovery (DR) exercises ensuring readiness documentation and post-exercise review of outcomes.
Essential Skills: Lead and manage the SRE/Production Support team to ensure client expectations and service level objectives are consistently met.(Core) Possess a strong understanding of ITSM and Site Reliability Engineering (SRE) processes to effectively manage production support operations.(Core) Prepare and maintain operational reports and documentation including bridge updates RCA tracking incident trends service availability platform health metrics monthly operational deliverables and trend analysis.(Core) Facilitate technical discussions and bridge calls for critical and escalated production issues ensuring effective communication and stakeholder alignment throughout the incident in Incident Management bridge calls driving timely resolution by coordinating with engineering teams and escalating issues to the appropriate Subject Matter Experts (SMEs) as platform health and identify opportunities to improve system reliability availability observability and operational continuous service improvement initiatives by analyzing recurring incidents identifying root causes and recommending preventive coordinate and facilitate Disaster Recovery (DR) exercises ensuring readiness documentation and post-exercise review of outcomes.
Desirable Skills:
Keyword:
Skills: Digital : Site Reliability Engineering (SRE)
Experience Required:
Required Skills:
DOCUMENTATIONTREND ANALYSISITSMOPERATIONAL EFFICIENCYRELIABILITY ENGINEERINGSERVICE LEVELINCIDENT MANAGEMENTSERVICE IMPROVEMENTDISASTER RECOVERYPREVENTIVE ACTIONS
