Project Coordinator Supply Chain Solutions Softeon

Job description

Position Overview Softeon is seeking a highly organized and proactive Project Coordinator to support our Solution Delivery and Success Services teams. This role will focus on coordinating customer communications managing resource allocation and ensuring timely execution of deliverables across both change requests (tickets) and advisory services engagements. The ideal candidate will act as a central point of coordination between internal teams and customers helping to drive project timelines maintain visibility into ongoing work and ensure a high level of customer satisfaction.

Responsibilities

Serve as a primary coordination point for customer communication related to change requests and advisory services

Track and manage incoming tickets ensuring proper prioritization assignment and follow-through

Coordinate internal resources across delivery support and advisory teams to align with project needs Monitor project timelines and deadlines proactively identifying risks and escalating issues as needed

Facilitate status updates meetings and reporting for both internal stakeholders and customers

Maintain accurate documentation of project activities deliverables and communications

Support planning and execution of advisory services engagements

Ensure high-quality delivery by tracking progress and verifying completion of assigned tasks

Assist in continuous improvement of processes for ticket management and service delivery

Qualifications :

Education and Experience

Bachelors degree in business supply chain information systems or related field

13 years of experience in project coordination customer support or similar role (preferably in software or supply chain domain)

Experience working with ticketing systems and project tracking tools like Exposure to supply chain or enterprise software environments is a plus

Familiarity with cloud platforms (Amazon Azure or Google) is a plus

Comfortable using AI tools to improve productivity and workflow

Knowledge and Skills

Strong organizational and time management skills with attention to detail

Excellent written and verbal communication skills

Ability to manage multiple priorities and deadlines in a fast-paced environment

Strong customer-facing and interpersonal skills

Problem-solving mindset with ability to proactively address issues

Ability to collaborate effectively across cross-functional teams Familiarity with project coordination methodologies and tools

Additional Information :

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.

What Were Offering

• Salary Range: $70000 to $85000 annually  Bonus
• Flexible paid time off including sick and holiday
• Medical dental & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. VEVRAA Federal Contractor Equal Opportunity Employer

Remote Work :

Yes

Employment Type :

Full-time