Project Coordinator

Project Coordinator Responsibilities & Duties Include but are not Limited to the Following:

To perform this role successfully the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge skill or ability required:

• Support onsite greeting customers facilitating their visit to the lab.
• Manage and maintain order process from METrak entry through customer report deliverable through PC team management and personal contribution.
• Ability to schedule and direct resources appropriately to ensure client project deliverable dates
• Schedule and attend kick-off meetings to ensure sample readiness
• Timely and Proactive client communications
• Maintains and takes ownership of client assignments
• Completes daily reporting and invoicing of jobs for assigned clients
• Oversees correct and complete project set ups including order book and keeping METrak 3.0 tab accururate
• Participates in professional technical training conferences and client meetings as needed
• Communicate/report significant negative and/or positive feedback to leadersphip timely addressing customer issues
• Adheres to all company policies regarding Quality Assurance & Control Ethics and Health & Safety
• Displays an enthusiastic demeanor to support a positive work environment
• Maintain existing customer accounts to ensure customer satisfaction with prompt and courteous service.
• Answer customer sales/project inquiries promptly per MET customer service expectations.
• Initiate and respond to calls and email from customers promptly per customer service expectations.
• Guide customers (and potential customers) on regulatory/market requirements by being resourceful and responsive.
• Send introductory email to customer once the job is contracted via Purchase Orders (PO) and/or signed proposal acceptance (PAS).
• Performs other duties as assigned

As-needed Responsibilities:

• Contribute to team efforts of customer arrivals scheduling and conflict resolution
• Other duties as deemed appropriate by management and for which management believes adequate experience exists or for which knowledge can be easily obtained to perform such duties

Qualifications :

Basic Minimum Education Requirements:

• Minimum BS/BA degree 

Basic Minimum Work Requirements:

• Minimum 5 years of experience in a laboratory or other science field
• Basic technical understanding of many aspects of the laboratory regulatory requirements and specific method requirements related to Electrical Safety EMC and Wireless product certification.
• Basic understanding of the laboratory business and inter-departmental relationships
• Demonstrated judgment or initiative in resolving issues and making recommendations
• Demonstrated excellent verbal and written communication skills
• Demonstrated attention to details and good documentation skills
• Demonstrated organizational skills
• Must have computer (Word Excel Teams Outlook) and office related skills
• Authorization to work in the United States indefinitely without restriction or sponsorship.

Physical Requirements:

• Office/Desk working environment
• Ability to navigate lab operational lab setting

Additional Information :

Position is full-time working Monday - Friday 9:00am - 5:00pm with overtime as needed.  Candidates currently living within a commutable distance of Santa Clara CA are encouraged to apply.

• Compensation: $ 40.00/hr
• Excellent full-time benefits including comprehensive medical coverage dental and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA Consumer Product Testing is a Disabled and Veteran Equal Employment Opportunity employer.

Remote Work :

No

Employment Type :

Full-time