Nelson Mazda Murfreesboro Business Processor

Position Title:Business Processor

Location:Nelson Mazda Murfreesboro

Employment Type:Full-Time

Position Overview:We are seeking a highly motivated and detail-oriented Finance and Contracts Specialist to join our team. This role is essential in ensuring the seamless completion of financial processes deal structuring and customer satisfaction for New Mazdas and Certified Pre-Owned Vehicles. The ideal candidate will excel in maintaining accuracy fostering cross-department communication and delivering an exceptional customer experience.

Key Performance Indicators (NPI):

• Complete CIT within 15 days

• Finalize rebate schedules within 30 days

• Achieve tag completion within 60 days

• Maintain a Sales NPS Score above 95%

• Ensure 100% completion of RDRs at the time of sale

• Achieve 95% Connected Services penetration

• Submit all deals to the office with full completion and accuracy

Primary Responsibilities:

• Accurately RDR all New Mazdas and Certified Pre-Owned Vehicles at the time of delivery

• Verify all sales for correct emails addresses rebates and RDR types

• Gain proficiency in finance systems (Dealertrack DT DMS etc.) and contract types (Purchase Lease Business E-Contracting)

• Rehash rates deal structures and product purchases with bank representatives

• Ensure all deal documents meet checklist requirements and data accuracy

• Collaborate effectively with sales and accounting teams

• Follow up with bank funding departments to finalize contracts in transit

• Submit deal structures and credit applications to lenders for approval

• Minimize delays in accounting with complete and accurate paperwork

• Expedite customer wait times by promptly submitting necessary terms

• Maintain up-to-date knowledge of lender policies and maximums

• Greet customers promptly and professionally

• Process down payments via cash check or credit and ensure proper receipt

• Complete month-end close processes ensuring all deals are submitted to accounting by the second business day at noon

• Work with Client Advisors to collect all required stipulations for non-funded deals

• Maintain adequate supplies of necessary hard copy documents

• Scan all deal documents into the DMS system

• Verify all deal jacket documents required for funding are present before submission to accounting

• Ensure accurate information for obtaining customer plates without delays

• Facilitate customer request cancellations by completing appropriate documentation

• Conduct A2Z menu presentations to maximize ancillary product offerings

Core Values:

• Attitude of Excellence: Demonstrate a commitment to high standards and superior performance

• Loyalty: Build and sustain trust within the team and with our customers

• Character: Uphold integrity and accountability in all responsibilities

Qualifications:

• 4 year college degree preferred

• Strong knowledge of finance systems and contract processes

• Exceptional attention to detail and organizational skills

• Excellent communication and collaboration abilities

• Ability to work efficiently in a fast-paced environment

What We Offer:

• Comprehensive benefits package that includes a broad spectrum of insurance products matching 401k Paid Time Off after 90 days of employment.

• Opportunities for professional growth and development

• A supportive and dynamic work environment.

• Full paid training

Application Process:If you meet the qualifications and are excited to contribute to a high-performing team we invite you to apply. Please submit your resume and cover letter detailing your relevant experience and why youre the right fit for this position.

Acknowledgments:By applying you acknowledge and agree to perform the duties achieve the outcomes and uphold the standards outlined in this position.

Employer Commitment:We are committed to providing the resources training and support necessary to help you succeed in this role.

Nelson Auto Group is an Equal Opportunity Employer

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.