Lead, Data Science Operations

What Youll Own

• Model deployment partnership. Serve as Data Sciences primary counterpart to the Architecture / Platform Engineering team on model deployment. Own the day-to-day collaboration hand-offs and coordination. Data Scientists typically hand off a trained model and its training data. Engineering needs a running service: an API a web tool something the business can call. Your job is to bridge that gap.
• Production reliability and incident response. Act as first point of contact for production issues (outages errors degraded endpoints) across all deployed models and endpoints. This role carries an explicit on-call / off-hours availability expectation; production issues dont keep business hours and shielding the development team from that interruption is central to the job.
• Resilient error-aware systems. Bring rigor to error handling and fault tolerance. Design and enforce practices that prevent errors before they happen and ensure models and endpoints degrade or fail gracefully with sensible fallbacks retries alerting and recovery paths.
• Monitoring and observability. Establish and maintain the monitoring and observability needed to manage a portfolio of production models as an enterprise capability by tracking model health endpoint performance latency logging and prediction quality.
• Deployment expertise and team enablement. Develop a detailed working understanding of the deployment system as it continues to evolve and act as the teams guide. Help Data Scientists move from experiment to production quickly and safely and drive the templating documentation and automation that reduce the time the team spends on infrastructure.
• Governance and quality. Own versioning reproducibility and operational governance for models in production partnering with Architecture on the standards and controls that keep our model and algorithm footprint trustworthy.

Who You Might Be

This role sits at the intersection of data science and software/DevOps and strong candidates arrive from either side of that line:

• A software DevOps or platform engineer who has grown toward data science having started in infrastructure CI/CD or production operations and since learned how data science models are built served and monitored.
• A data scientist who has grown toward infrastructure DevOps and MLOps having started by building models and since moved deliberately toward deployment reliability and the engineering discipline of keeping models healthy in production.

What Success Looks Like

• The Data Science team spends materially less time on deployment logistics and incident response and more on new development.
• Production issues are caught early triaged quickly and resolved or escalated cleanly with clear ownership.
• Deployment becomes a repeatable well-understood path for the team rather than a per-model project.
• Data Science and Architecture operate as two well-aligned sides of one bridge.

Qualifications

Required

• Hands-on experience operating ML or software systems in production: an MLOps DevOps SRE platform or data science background with demonstrated production ownership.
• Strong working knowledge of CI/CD pipelines deployment automation and a major cloud platform (AWS Azure or GCP).
• Demonstrated expertise in error handling fault tolerance and designing systems that fail gracefully (retries fallbacks alerting monitoring/observability).
• Proficiency in Python (R a plus) and a working understanding of how ML models are packaged served monitored and retrained.
• Comfort serving as first point of contact for production issues including an on-call / off-hours expectation.
• A teaching disposition with the ability to translate complex infrastructure into clear guidance for colleagues who are not infrastructure specialists.

Preferred

• Experience standing up monitoring and observability for a portfolio of production models or services (e.g. drift detection performance tracking alerting).
• Familiarity with containerization (Docker) and orchestration (Kubernetes) infrastructure-as-code and model-serving frameworks.
• Familiarity with MLOps tooling such as MLflow Airflow or Kubeflow or managed equivalents (e.g. SageMaker Vertex AI) and with data/model versioning.
• Experience working across an engineering/architecture boundary as a liaison or embedded operations partner.
• Pragmatic use of AI tooling to accelerate operations and code-quality work paired with sound judgment about when human reasoning is required.

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider we simplify transportation management for our clients and carriers handling crucial tasks so they can focus on what they do best. From coast to coast dock to dock and across all major transportation modes Echo connects businesses that need to ship their products with carriers who transport goods quickly securely and cost-effectively.

Work environment/physical demands summary:

This job operates in an office environment and uses a computer telephone and otheroffice equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit talk or hear.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin status as a qualified individual with a disability or Vietnam era or other protected veteran.

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Benefits

For more information about our benefit offerings please visit our careers page at per year