Lead, Operations & Internal Communications

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves live in the moment learn about the world and have fun together.

The Company operates Snapchat a visual messaging app that enhances your relationships with friends family and the world and Specs Inc. a wholly-owned subsidiary dedicated to making computing more human in addition to Bitmoji Saturn and other digital services.

The Snap Communications team conveys Snaps mission vision and values to Snapchatters advertising partners partners investors policymakers and Snap team members.

Were looking for an Operations & Internal Communications Lead to help our Communications organization operate at its best. This role partners closely with the VP of Communications and senior Communications leaders to improve how the team plans collaborates measures and executes across a fast-moving global organization and plays a key role driving our company-wide internal communications program.

The ideal candidate is highly organized thoughtful and adaptable with excellent judgment and strong interpersonal skills. They enjoy solving problems improving how teams work and bringing structure to complex fast-moving environments. This role requires strong interest and investment in understanding Snaps business public narrative internal company conversations and the evolving media and technology landscape. This role reports to the VP of Communications.

What Youll Do:

• Support internal communications programs including coordination drafting editing question review executive response planning and helping ensure internal topics are handled with appropriate judgment and context.

• Help manage measurement and reporting across social owned channels media and Communications programs including learning and managing new tools systems and workflows.

• Explore evaluate and help deploy AI tools and emerging technologies that improve productivity planning research drafting and execution across the Communications team.

• Oversee operational work across planning budgeting reporting materials and executive updates while incorporating external and internal business context.

• Identify operational gaps and improve workflows tools and processes as the Communications organization evolves.

• Stay informed on technology business media and communications trends to help bring useful context and ideas to the team.

• Support VP of Communications day-to-day operational needs including calendar support.

Knowledge Skills & Abilities:

• Exceptional organizational and project management skills with strong attention to detail.

• Sound judgment strong interpersonal skills and the ability to build trust across teams.

• Excellent written and verbal communication skills.

• Strong interest in technology business media public sentiment and how Communications supports a global technology company.

• Ability to understand and apply business and communications context when supporting internal communications reporting planning and executive materials.

• Ability to balance attention to detail with flexibility as priorities evolve.

• Comfort researching and deploying new tools systems and workflows including AI measurement and reporting platforms.

• Resourceful proactive and comfortable taking ownership of both operational details and broader team priorities.

• Low ego high agency and motivated by helping teams and organizations succeed.
  

Minimum Qualifications:

• BS/BA degree or equivalent years of experience.

• 7 years of experience in operations strategy program management executive support consulting communications or a related field.

• Experience supporting senior leaders and managing complex cross-functional initiatives.

• Demonstrated ability to improve processes solve operational problems and build scalable ways of working.

• Experience working with business media social measurement internal communications or operational reporting workflows.

If you have a disability or special need that requires accommodation please dont be shy and provide us some information.

Default Together Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster reinforce our values and serve our community customers and partners better through dynamic collaboration. To reflect this we practice a default together approach and expect our team members to work in an office 4 days per week.

At Snap we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer and committed to providing employment opportunities regardless of race religious creed color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression pregnancy childbirth and breastfeeding age sexual orientation military or veteran status or any other protected classification in accordance with applicable federal state and local laws. EOE including disability/vets.

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring where applicable).

Our Benefits: Snap Inc. is its own community so weve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy on your own terms. Our benefits are built around your needs and include paid parental leave comprehensive medical coverage emotional and mental health support programs and compensation packages that let you share in Snaps long-term success!

Compensation

In the United States work locations are assigned a pay zone which determines the salary range for the position. The successful candidates starting pay will be determined based on job-related skills experience qualifications work location and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.

Zone A (CA WA NYC):

Zone B:

Zone C: