Lead Data Analyst Family Support Services

Turning Points is one of the largest social service agencies in Philadelphia supporting the needs of more than 10000 men women and children throughout the city. We offer programs that help families in raising safe healthy educated and strong children by partnering with caregivers to develop and strengthen protective qualities and by offering them the tools skills and resources needed to ensure their childrens optimal development.

The Lead Data Analyst serves as the strategic lead for the Family Support Services division-wide data ecosystem supporting the Fatherhood Program Food and Wellness Network (FAWN) Family Finding Education Leading to Employment and Career Training (ELECT) and all internal programs within the division. The Lead Data Analyst ensures data integrity regulatory compliance with funders operational accountability performance measurement and executive reporting across all program areas.

This position functions as the divisions primary subject matter expert for data systems performance measurement program evaluation and reporting infrastructure. It serves as the Administrator for all divisional data systems including but not limited to Apricot by Bonterra Systems DHS Connect and DECO data systems. The position leads data governance initiatives develops reporting frameworks and dashboards and provides strategic guidance to leadership funders and external stakeholders regarding performance trends service outcomes and compliance risks.

Specific Job Responsibilities:

Under the direction of the Program Director the Family Support Services Lead Data Analyst will:

• Serve as the Family Support Services Divisions lead data professional providing strategic oversight of data governance reporting infrastructure performance measurement compliance activities and information systems across all supported programs.
• Develop implement and maintain division-wide data management standards reporting methodologies quality assurance protocols program rules and performance measurement frameworks to ensure data integrity consistency and regulatory compliance.
• Design develop and manage reporting systems executive dashboards data visualizations and key performance indicators (KPIs) that support program evaluation contractual performance monitoring funding requirements and organizational decision-making.
• Analyze complex program data to identify trends service gaps participant outcomes compliance risks operational efficiencies and opportunities for program improvement and resource allocation.
• Translate data findings into actionable insights reports presentations and recommendations for executive leadership program management funding agencies and external stakeholders to support data-informed decision-making.
• Lead initiatives to improve data collection processes report efficiency workflow automation system functionality and overall data quality while promoting continuous improvement across the division.
• Conduct routine audits validation reviews and performance monitoring activities to ensure data accuracy completeness compliance with contractual requirementss and achievement of program benchmarks and deliverables.
• Produce monthly quarterly annual and ad hoc reports for agency leadership and funding entities and present findings and recommendations to program leadership to support data-informed decision-making.
• Develop training curricula user manuals instructional materials and standard operating procedures.
• Provide ongoing coaching and technical assistance to staff supervisors and program leadership.
• Serve as the primary liaison between program leadership executive leadership external partners funders and regulatory agencies regarding data strategy reporting requirements compliance activities and performance outcomes.
• Current Pennsylvania Child Abuse History Clearance Pennsylvania State Police Criminal History Clearance and FBI Criminal Background Clearance required.

Skills:

• Advanced computer proficiency in Microsoft systems: Word Outlook and Excel. Including data analysis reporting dashboards and data visualization.

• Leadership & Accountability Demonstrates ownership and accountability for division-wide data operations reporting integrity system administration and compliance activities. Leads by example drives continuous improvement initiatives and serves as a trusted resource to the Family Support Services staff leadership and external stakeholders.

• Strategic Thinking Utilizes data to identify trends assess divisional program performance anticipate challenges and recommend solutions that support organizational goals funding requirements and service outcomes.

• Analytical Problem Solving Identifies root causes of operational reporting and system-related issues. Evaluates alternatives and implements effective data-driven solutions to improve efficiency accuracy and program performance.

• Communication & Data Storytelling Communicates complex data and technical information in a clear concise and actionable manner. Develop reports dashboards presentations and visualizations that support informed decision-making across all the Family Support Services organizational levels.

Experience Required:

• Minimum of 3 years of experience in data management reporting analytics database administration or program evaluation preferably in a nonprofit education healthcare or human service setting is required.
• Experience administering and maintaining database systems preferably case management platforms.
• Strong knowledge of data governance reporting requirements and regulatory compliance standards.
• Experience providing staff training problem-solving written verbal and presentation skills.
• Experience working with under-served youth and community members preferred.

Education Requirements

• Bachelors degree preferably in Data Analytics Information Systems Business Administration Public Administration Human Services or related field required.

PHMC is an Equal Opportunity and E-Verify Employer.

Required Experience:

Senior IC