IT & Operational Technology (OT) Field Technician

What will you do as a West Coast IT & Operational Technology (OT) Field Technician

Vopak is seeking a proactive hands-on Junior to Mid-Level IT Support / Field Technician to provide on-site support across our West Coast terminals covering both IT and Operational Technology (OT) environments.

This dual-purpose role is critical to maintaining operational continuity. The technician will support the acceleration of IT Workplace Maintenance and Modernization initiatives while also providing foundational OT system support to ensure maximum uptime system reliability and regulatory compliance.

This position offers strong development potential providing exposure to advanced OT systems and infrastructure under the guidance of senior technical leaders. It is an excellent opportunity for a technically driven professional looking to expand skills across both IT and industrial operational environments.

What do we offer you

• Competitive market-based compensation package depending on your experience and

• knowledge.

• Career development and growth opportunities.

• Medical / Dental / Vision Insurance

• Flexible Spending Account Options

• Short Term/Long Term Disability Insurance

• Basic and Supplemental Life/AD&D Insurance

• 401(k) Incentive Savings Plan

• Paid Holidays (Fixed and floating)

• Paid Time Off and Sick Days

• Additional Benefits:

  • Tuition Reimbursement

  • Employee Assistance Program

  • Accident Insurance

  • Legal Plan

  • Critical Illness Insurance

  • Hospital Indemnity Insurance

  • Legal Plan

  • ID Theft Insurance

  • Universal Life

What do we expect from you as a IT & Operational Technology (OT) Field Technician

• Ongoing professional development in IT infrastructure endpoint management networking or foundational OT systems is encouraged.

• 24 years of hands-on IT support experience in a field industrial or multi-site environment.
  Experience supporting Windows endpoints laptops peripherals printers and mobile devices in a corporate environment.

• Working knowledge of ITSM tools (e.g. ServiceNow) and familiarity with ITIL-based incident and request management processes.

• Experience maintaining asset inventories and configuration data (CMDB exposure preferred).

• Exposure to network troubleshooting (basic connectivity switches VLAN awareness Wi-Fi diagnostics).

• Experience supporting meeting room or collaboration technologies (Google Workspace conferencing systems ClickShare etc.).

• Familiarity with Active Directory user administration (account provisioning access management group membership).

• Exposure to industrial operational or regulated environments (OT manufacturing energy terminals maritime etc.) is preferred but not required

• Associates degree in Information Technology Computer Science Information Systems or a related technical field.

• Alternative: Relevant technical training from a recognized vocational or trade school program.

• Relevant technical certifications are a plus (e.g. CompTIA A Network ITIL Foundation Google Workspace Microsoft or similar).

Competencies

• Advanced Troubleshooting & Field Support Skills. Demonstrates strong hands-on technical capability to diagnose and resolve hardware software network and endpoint issues in a multi-site operational environment.

• IT/OT Learning Agility. Exhibits high growth potential and willingness to develop foundational knowledge of OT and automation systems (e.g. SCADA industrial controls) under senior guidance.

• Continuous Development Mindset. Proactively pursues training and certifications to expand expertise in IT infrastructure cybersecurity and OT-related systems.

• Operational Ownership & Independence. Capable of serving as the primary on-site IT point of contact ensuring service continuity issue follow-through and stable terminal operations.

• Cross-Functional Communication. Communicates clearly and professionally with terminal leadership end users and Global IT functional teams effectively bridging local needs with enterprise standards.

• Structured Problem Solving Under Pressure. Demonstrates the ability to triage incidents quickly prioritize effectively and minimize operational downtime in time-sensitive environments.
  

• Security & Compliance Awareness. Applies a disciplined detail-oriented approach to access control endpoint governance and adherence to regulatory and cybersecurity requirements.

What does your day look like

Your core responsibilities are:

I. IT & Project Support

• On-Site IT Workplace Support. Provide hands-on support for company desktops laptops Chromebox mobile devices printers and peripherals across offices and terminals.

• Incident Request & Problem Management (ITIL-Aligned). Manage tickets through ServiceNow (INC RITM PRB) in compliance with ITIL processes.

• IT Asset & Configuration Management (CMDB Accuracy). Maintain high-quality asset data and lifecycle compliance.

• Meeting Room Collaboration & AV Technology Support. Support Google-native meeting rooms Chromebox systems audiovisual (AV) equipment and collaboration tools aligned with Vopak Global IT standards ensuring dependable conferencing display and presentation capabilities.

• Vendor & Cross-Functional Coordination. Work closely with Global IT functional teams regional leadership and third-party vendors.

• IT/OT Project & Operational Support. Execute additional IT and foundational OT tasks and projects as assigned to support terminal operations modernization initiatives and business continuity.

II. Operational Technology (OT) & Cybersecurity Support

• Provide immediate hands-on triage and real-time incident response for critical OT and IT systems to minimize operational downtime.

• Assist in the enforcement of OT security protocols including managing network segmentation and ensuring compliance with maritime security standards.

• Be responsible for asset management maintaining an accurate inventory and managing the lifecycle of critical IT and OT assets.

• Implement new cybersecurity regulations and ensure full compliance with cybersecurity configurations and standards.

• Identify and resolve infrastructure vulnerabilities and application deployment issues across the terminals.

The Target Compensation for this role is $78000-$90000 per year.

Work Environment

Office AND Terminal Employee

This position requires an employee to be in an office environment as well as exposed to outside elements. Most extreme elements are heat in the summer months of up to 104F (40C) and some exposure to cold of generally no less than 15F (-10C) in the winter months. There will be exposure to various chemicals and compounds including fumes and smells some of them hazardous. The employee may enter confined spaces and work in elevated environments. Employees must be able to wear PPE required by the location. General office noise may be experienced and louder sounds and vibrations when outside. The noise level in the work environment is usually moderate. All environments are safe with appropriate PPE.

Physical Demands

While performing the duties of this job the employee is regularly required to walk sit speak and hear. The employee is required to stand use hands to finger handle or feel; reach with hands and arms; the employee may be required on occasion to climb or balance stoop kneel or crouch. The employee may be required to climb ladders/storage tanks up to 50 in height. The employee may be required to enter confined spaces. The employee may occasionally lift and/or move up to fifty (50) pounds. Specific vision abilities required by this job include close vision peripheral vision depth perception and ability to adjust focus. Employees may be required to travel by air rail bus or car.

Applicants must be eligible to work in the United States. The Company will not sponsor immigration or work visas.

Inclusion & Diversity:

Vopak stores vital products with care. Our commitment to care extends to all our stakeholders including our own employees new talents and people in our local communities around the globe. We believe that each individual has the right to be treated with respect and dignity and to work in a professional atmosphere that promotes equal opportunities and prohibits discrimination or harassment on the basis of race color national origin religion sex sexual orientation age political orientation or trade union membership allowing everyone at Vopak to develop their full potential.

It is Vopaks policy to employ and administer employees without regard to race color religion gender sexual orientation age national origin disability citizenship status or status as a disabled veteran or veteran of the Vietnam Era and in accordance with federal and state civil rights laws.

Accommodations

If you require reasonable accommodation to complete a job application pre-employment testing or a job interview or to otherwise participate in the hiring process please contact

Want to start as a IT & Operational Technology (OT) Field Technician

Are you ready to share your vision and contribute to Vopaks projects Then start as a IT & Operational Technology (OT) Field Technician and apply now!