Resident Field Service Representative

The Field Service Representative role at Veolia Water Technologies & Solutions involves providing
operations and maintenance expertise on water treatment systems across various industries. This
position is critical for ensuring the optimal performance of technologies such as media filtration
softening reverse osmosis and more. The representative will be responsible for troubleshooting
conducting maintenance and performing analytical testing to meet customer needs and contract
specifications.

Key Characteristics (Highlight characteristics required to succeed in the role)
Safety & Environmental stewardship mindset
Ability to clearly follow recommended maintenance plans work independently or in a
collaborative team environment
Comfort working in an industrial (largely outdoor) setting
Good attention to detail
Demonstrated ability to perform analytical mechanical and electrical hands-on tasks and
troubleshooting

Carry out mechanical electrical and controls preventative maintenance and
troubleshooting on equipment such as valves air compressors ejectors process pumps
blowers and instrumentation.
Consult with customer management and operation teams.
Maintain inventory of spare parts and adequate supply of chemicals and replacement
parts.
Create and maintain site paperwork and provide customers with detailed technical
summaries of work performed.

Ensure contract compliance of volume and quality specifications
Perform analytical testing such as turbidity hardness chlorine pH CO2 O2 SDI TOC
and other site-specific testing requirements.
Assist in providing service activities including parts refurbishment maintenance
calibration of equipment inspection repair performance testing customer
communications project assessment and execution and telephone customer support
Have the ability to work schedules that will fluctuate based on customer and business
needs / demands
Perform diagnostics testing repairs test and calibration routines on the instruments
and complete all required paperwork
Collect payment information and generate shipping and billing paperwork
Provide extensive equipment support and general hardware and software support
Ensure compliance with all aspects of safety on the job including the operation and
maintenance of an assigned company vehicle (if applicable) and comply with all Veolia
Environmental Health and Safety (EHS) policies

Knowledge Skills & Abilities (List out required and preferred skills as applicable)

Demonstrated ability to work independently and remotely with project teams.

Created on 04/29/2025

Last Updated on 04/29/2025
The job description is not designed to capture all the employees responsibilities but is intended to capture essential functions
of the role. Responsibilities may change over time and may be assigned at any time.
Strong technical mathematical and customer service skills
General knowledge of electrical equipment water chemistry and safety
Vision manual dexterity and coordination sufficient to service instruments and handle
electrical equipment
Ability to learn applicable company procedures within a reasonable time from start of
employment
Computer proficiency with a minimum of word processing and spreadsheets and basic
data base knowledge
Ability to use ordinary hand tools calibrated tools and analytical instrumentation as
well as chemically aggressive fluids such as acids and bases
Strong verbal and written communication skills
Self-motivated with the ability to drive projects to completion with minimal oversight
while demonstrating significant problem solving ability with an unfailing dedication to deadlines and commitments

Qualifications :

Required:
High School Diploma / GED / Home School Certification OR international equivalent 2 years
experience of service/maintenance or equivalent in an industrial environment.
Valid Drivers License
Preferred (if applicable):
Bachelor or Associates Degree in Science/Engineering (STEM) or technical certificate in
Instrumentation

Additional Information :

Regular requirement to reach with hands and arms below and above shoulder height
Regular requirement to stand sit stoop kneel crouch or crawl
Regularly lift and/or move up to 30 pounds. Frequently lift and/or move up to 50 pounds
Regularly work around machines electrical chemicals unprotected heights
The job description is not designed to capture all the employees responsibilities but is intended to capture essential functions of the role. Responsibilities may change over time and may be assigned at any time.
Work at customer sites where instruments may be in difficult to reach spaces requiring using a
ladder to reach working in close/cramped/small spaces

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

Remote Work :

No

Employment Type :

Full-time