IT Helpdesk Client Support Associate

IT Specialist

Cookeville TN (Onsite)
$29.00 per Hour
Full-Time Monday through Friday

Build Your IT Career with a Company That Keeps Business Moving

Are you an experienced IT professional who enjoys solving technical problems supporting end users and working directly with the people who rely on technology every day Do you thrive in a fast-paced environment where no two days are the same

Were looking for an IT Specialist to join our team in Cookeville TN. In this role youll provide hands-on and remote technical support for enterprise technology ensuring employees have the tools they need to stay productive. If you enjoy troubleshooting customer service and working with a variety of technologies wed love to hear from you.

Compensation & Schedule

Pay:$29.00 per hour

Training Schedule (First 90 Days):

• Monday through Friday
• 8:00 AM to 5:00 PM

Regular Schedule (After Training):

• Three days per week: 8:00 AM to 5:00 PM
• Two days per week: 10:00 AM to 7:00 PM

Location:Onsite Cookeville Tennessee

What Youll Do

As the frontline IT support specialist youll provide exceptional technical support while helping maintain secure reliable technology across corporate offices and distribution center operations.

Daily Responsibilities

• Troubleshoot and resolve desktop hardware software and application issues
• Provide both onsite and remote technical support to internal employees
• Install configure maintain and repair Windows workstations and peripheral devices
• Support Microsoft Office applications and end user productivity tools
• Configure and troubleshoot mobile devices including iOS and Android
• Document incidents resolutions and service requests using the companys IT Service Management (ITSM) platform
• Escalate complex technical issues while maintaining ownership and communication with users
• Support conference rooms audiovisual equipment and meeting technology
• Assist with employee onboarding equipment deployment transfers and offboarding activities
• Maintain inventory of IT assets spare equipment and replacement parts
• Coordinate vendor repairs and validate completed work
• Support technology changes following company change management procedures
• Partner with Distribution Center Operations to maintain printers scanners and other operational equipment during peak business periods
• Maintain organized safe and professional IT workspaces

What Were Looking For

Required Qualifications

• Minimum 5 years of hands-on enterprise IT support experience
• Strong experience supporting Windows desktop environments
• Experience installing configuring and repairing PC hardware
• Excellent troubleshooting skills for desktops laptops and peripheral devices
• Experience supporting iOS and Android mobile devices
• Proficiency with Microsoft Office applications
• Outstanding customer service and communication skills
• Strong organizational and documentation abilities
• Ability to prioritize multiple technical issues in a fast-paced environment
• Ability to travel locally within the assigned region (approximately 5%)

Preferred Skills

Successful candidates will have experience with:

• Enterprise desktop support
• Hardware lifecycle management
• IT asset management
• Audio/visual and conference room technologies
• Printer support and maintenance
• Vendor coordination
• Technical documentation
• ITSM ticketing systems
• Microsoft Windows administration
• End user training and support

Why Youll Love This Opportunity

• Competitive pay at $29.00/hour
• Stable Monday through Friday schedule
• Opportunity to work with enterprise-level technology
• Diverse technical responsibilities that keep every day interesting
• Collaborative IT team environment
• Hands-on experience supporting both office and distribution operations
• Opportunity to expand your technical knowledge while making a direct impact on business operations

If youre passionate about technology enjoy helping others solve problems and want to join a team where your technical expertise is valued apply today!

Throughout the past 35 years MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:

• Medical dental and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being both on and off the job!

MMC strives to ensure all job postings confirm details of the position the rate of pay and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.