Field Operations Specialist Human Services Program Phoenix, Arizona

Summary: The Workforce Group a LEMOINE company is seeking qualified field professionals to support a federal human services program serving vulnerable populations including young adults and families. This role is highly field-based and involves conducting in-person visits verifying residence information supporting participant engagement and documenting observations in accordance with program requirements. This field-based role requires frequent travel objective documentation strong situational awareness and the ability to operate independently in residential and community-based environments.

Duties and Responsibilities:

• Conduct assigned in-person field visits within an assigned geographic region.
  
• Verify whether participants reside at assigned residential locations and accurately document findings.
  
• Observe and document general safety and wellness indicators using established program procedures.
  
• Identify and record relevant household and contact information in accordance with program protocols.
  
• Utilize approved tools mobile technology and secure systems to complete timely and accurate documentation.
  
• Coordinate with supervisors dispatch teams language access services quality review teams and program operations staff.
  
• Conduct follow-up visits or address verification activities as required.
  
• Complete visit documentation reports and data entry in a timely and accurate manner.
  
• Identify and escalate safety concerns or reportable risks in accordance with established procedures.
  
• Maintain professionalism confidentiality and ethical standards at all times.
  
• Protect sensitive participant program and government information.
  
• Follow all field safety travel communication and situational awareness protocols.
  
• Maintain accurate records including calendars travel logs mileage communication logs and case notes.
  
• Participate in required training sessions operational briefings and team meetings.
  
• Must be able to travel domestically on short notice and on a frequent basis via air and/or ground transportation including overnight travel when required.
  
• Stand and walk for extended periods on various surfaces.
  
• Perform additional duties as assigned.
  

Qualifications Knowledge Skills and Abilities: High school diploma or equivalent required. Minimum one (1) year of experience in field operations in related area such as human services community outreach case management investigations residential/community visits or similar work. Associate or bachelors degree in social work human services criminal justice psychology sociology public administration emergency management or a related field is strongly preferred. Experience conducting residential visits field-based assessments or community outreach activities is strongly preferred.

• Ability to travel frequently on short notice including evenings weekends and overnight assignments
  
• Valid drivers license reliable transportation and ability to meet company travel and motor vehicle requirements.
  
• Ability to work independently and exercise sound judgment in fast-paced field environments.
  
• Strong verbal and written communication skills.
  
• Ability to prepare accurate objective and timely documentation and reports.
  
• Proficiency using smartphones tablets GPS/routing tools Microsoft Office and electronic documentation systems
  
• Strong problem-solving and situational awareness skills.
  
• Ability to carry required equipment and stand/walk for extended periods.
  
• Ability to complete required federal client and company training prior to assignment
  
• Ability to pass and maintain a government security background investigation including a favorable credit check.
  
• Must pass a drug test motor vehicle record check and background check after accepting a conditional offer.
  
• Must be authorized to work in the United States.
  
• Bilingual fluency in English and Spanish is strongly preferred.
  
• Training or experience in trauma-informed care de-escalation crisis response mandated reporting safety planning or similar practices is strongly preferred.
  

This position primarily operates in field with frequent travel to assigned residential and community-settings across urban suburban and rural areas. Work may involve exposure to unpredictable environments and situations requiring heightened situational awareness professional judgment and adherence to field safety procedures. Work schedule may vary based on operational needs and authorized field visit windows. Evening weekends holidays extended-hour short-notice and overnight travel assignments may be required.

Federal Contract Requirements

Employment is contingent upon successful completion of all pre-employment screening requirements including background checks drug screening motor vehicle records review reference checks and other job-related screening requirements. Employment is also contingent upon successful completion of required federal background/suitability review favorable credit check security processing and program-specific onboarding before beginning work.

Employees assigned to this program must complete required training protect sensitive information comply with standards of conduct maintain professional boundaries and follow all reporting confidentiality privacy and information security requirements. Employees may be required to sign confidentiality non-disclosure conflict-of-interest and standards-of-conduct acknowledgments.