Enterprise Customer Success Manager

Join the team redefining how the world experiences design.

Hello gday mabuhay kia ora 你好 hallo vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and youre probably keen to find out whats on offer so well get straight to the point.

Where and how you can work

Our flagship office is in Sydney Australia but weve made our way from down under to a campus in Austin Texas which is now home to our US operations. This is a hybrid role in Austin Texas so you must be able to commute to our office 1-2 times a week. 

About the Team

At Canva weve developed our own sales methodology leveraging our product and creativity to drive value in organizations that are already engaged with our product. The core focus of our team is to prove the power of Canva within recognizable global brands and Enterprise customers. We help our customers realize more value with Canva by educating enabling and empowering them to be their most creative short we want to bring as much value to our partnership with our customers as possible.

Our rapid growth (100 million monthly active users and growing) means we dont have all the answers - and were hoping youll think thats all part of the fun of it. Our business is growing quickly so every interaction is a chance for you to learn valuable insights about our markets. Of course with growth comes some ambiguity but if youre curious and open to change then youll thrive in Sales and Success. 


About the Role

The mission of the Enterprise Customer Success Manager is to nurture and grow the relationships with our enteprise Canva Enterprise accounts.  You will help Canva develop the companys Enterprise sales and success approach and implement best practices for building a world-class sales organization.


What youll do 

As Canva scales change continues to be part of our DNA. But we like to think thats all part of the fun. So this will give you the flavour of the type of things youll be working on when you start but this will likely evolve.

At the moment this role is focused on:

• Customer success and enthusiasm: extend Canvas tradition of high customer satisfaction across teams by leading the post-sale relationship of Canvas strategic accounts within the customer journey including onboarding training adoption and advocacy.
• Account growth: work to understand your customers objectives through relationship building and multithreading identifying areas for growth within existing accounts through forecasting and partnering closely with your account team to renew and expand.
• Best-in-class processes practices and efficiency: create educate experiment and collaborate with senior leadership and our growing customer base while building team practices and playbooks for operating as a top SaaS business and solutions provider
• Identify opportunities: you will work closely with cross-functional teams to identify product improvements and you will be responsible for ensuring that our clients are up-to-date on the latest features and offerings.

What were looking for

• Success: You have a proven track record exceeding quota and 3 years of enterprise-level post sales experience in B2B SaaS
• Commercially minded: You think strategically and outside the box to not only renew your customers but look for growth opportunities
• Leverage data: You will be able to tell a story through data and analytics to support your conversations and influence decision-making.
• Communication skills: You communicate passionately collaborate and rally others
• Agility & Creativity: You are willing to learn and adapt as well as dream big
• Integrity and trustworthiness: You develop rapport and credibility internally and externally.
• Grit: You are biased towards action and resourceful
• Humility: You are willing to question your assumptions with the desire to constantly improve

Whats in it for you

Achieving our crazy big goals motivates us to work hard - and we do - but youll also experience lots of moments of magic connectivity and fun woven throughout life at Canva. We also offer a range of benefits designed to set you up for success both in and outside of work.

Heres a taste of whats on offer:

• Equity packages we want our success to be yours too
• Health benefits plans to support you and your wellbeing
• 401(k) retirement plan with company contribution
• Inclusive parental leave policy that supports all parents and carers
• An annual Vibe & Thrive allowance to support your wellbeing social connection office setup and more
• Flexible leave options that empower you to be a force for good take time to recharge and support you personally

Other stuff to know

We make hiring decisions based on your experience skills merit and business needs in compliance with applicable local laws.

We celebrate all types of skills and backgrounds at Canva so even if you dont feel like your skills quite match whats listed above - we still want to hear from you!

When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. Please note that interviews are conducted virtually.

Check out for more info.

Remote Work :

No

Employment Type :

Full-time