Customer Experience Solution Architect
Job Location:
Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
7 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Customer Experience Solution Architect:
- 12 years of IT experience with at least 5 years as a Solution Architect Enterprise Architect or CRM Architect.
- Extensive experience documenting current-state and target-state architectures.
- Strong experience with Microsoft Dynamics CRM / Dynamics 365 ecosystems.
- Deep understanding of enterprise application integration patterns.
- Proven experience assessing and rationalizing complex technology landscapes.
- Experience creating:
- Solution Architecture Documents
- Application Inventories
- Integration Diagrams
- Runbooks
- Deployment Guides
- Governance Models
- Support Transition Documentation
- Strong knowledge of:
- CRM platforms
- Web platforms and CMS solutions
- Customer portals
- ERP integrations
- Customer data management
- Ability to conduct discovery workshops and extract information from technical and business stakeholders.
- Strong understanding of application support models and operational governance.
- Experience working with architecture repositories and architecture management tools.
- Strong communication and presentation skills with the ability to explain complex technology concepts to leadership teams.
Good to Have
- Experience presenting recommendations and findings to CIO-level stakeholders.
- Experience in homebuilding construction real estate or customer-centric industries.
- Experience supporting ERP systems such as JDE.
- Experience with customer experience transformation initiatives.
- Knowledge of AI-assisted customer engagement solutions.
- Experience establishing architecture governance functions.
- Experience leading support transition and knowledge transfer engagements.
