Customer Success Representative

Are you passionate about delivering world-class customer service Join LGC as a Customer Success Representative and play a crucial role in our team! This is an outstanding opportunity to be the primary contact for our esteemed customers ensuring they receive outstanding support and flawless service.

This role is a remote position and open to candidates within the United States.

To perform this job successfully an individual must be able to perform each of the following essential functions satisfactorily:

• Respond quickly and professionally to customer inquiries including pricing availability order status shipping details etc.
• Act as the voice of the customer internally to drive continuous improvement
• Process orders for the designated LGC entity ensuring completeness of specifications prices locations and other relevant information for both product and custom orders
• Assess individual customer requirements and direct activities to the appropriate departments
• Acknowledge customer orders advise on changes order status backorders quote prices and any other modifications; process and route orders for shipping
• Process credit card payments when appropriate ensuring the privacy of customer account information
• Provide required documentation related to each order to meet shipping schedules (i.e. material safety data sheets certificates of analysis custom orders etc.)
• Apply the sales order entry system to provide accurate information to customers including interpreting quotes promotions and credit policies
• Follow established service quality standards and meet order accuracy standards; adhere to departmental SOPs and training guidelines
• Adhere to the requirements of the companys ISO quality management system
• Perform other duties as assigned to meet business needs

Qualifications :

Minimum Qualifications: 

• High school diploma or equivalent experience (GED) 
• Proven ability to engage professionally courteously and effectively with customers over the phone or via other mechanisms in support of customer requests
• Strong computer skills required including working knowledge of Microsoft Office suite of products particularly Word Excel and PowerPoint

Preferred Qualifications:

• Experience or working knowledge of ERP systems ideally SAP
• Salesforce 
• International order experience 

Proficiencies & Behaviours:

• Demonstrated effective time management skills
• Excellent written and oral communication skills
• Strong multitasking time management and problem-solving skills
• Demonstrated good professional judgment tact and diplomacy in dealing with internal and external customers as well as the ability to handle confidential and/or proprietary information
• Ability to work independently as well as part of a team with minimal mentorship or supervision
• Highly approachable and courteous in speaking and engaging with customers
• Highly accurate and diligent
• Aptitude to work in a complex and rapidly growing company
• Initiative and organizational skills are extremely valuable to ensure good customer service
• Resonate and operate in line with LGCs core value behaviors: Passion Curiosity Integrity Brilliance and Respect.

Additional Information :

The customary salary range for this position is:

Minimum salary: $39000 USD annually
Maximum salary: $54000 USD annually

The typical hiring range is from the minimum to the midpoint depending on the candidates background.

Pay is determined by several jobrelated factors including your skills experience education and job-related qualifications.

ABOUT LGC:

LGC is a leading global life science tools company providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications which are typically embedded and recurring within our customers products and workflows and are valued for their performance quality and range.

OUR VALUES

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT 

EQUAL OPPORTUNITIES

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age disability race color ethnic or national origin sex sexual orientation gender reassignment marital or civil partnership pregnancy or maternity religion or belief. Short listing interviewing and selection will always be carried out without regard to gender sexual orientation marital status color race nationality ethnic or national origins religion or belief age or trade union membership.

For more information about LGC please visit our website

#scienceforasaferworld

Remote Work :

Yes

Employment Type :

Full-time