Customer Success Specialist (Remote)

Youll join Xplor Field Services - the team that develops business management software for the Field Service Industry. We offer business owners an all-in-one software system which handles scheduling invoicing and customer service responsibilities. Our software helps thousands of contractors and field service entrepreneurs build highly profitable businesses with less stress and better control over their growth.

ROLE

This is the perfect opportunity for individuals to get a foot in the door and accelerate their career at a rapidly growing SaaS company. You should be passionate about engaging customers and expanding their use cases. You have impeccable relational skills and have the customers best interests in mind.

• Own overall relationship with assigned clients which include: Increasing adoption ensuring retention and satisfaction
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
• Develop prepare and nurture customers for advocacy
• Work with clients to establish critical goals or other key performance indicators and aid the customer in achieving their goals
• Work to identify and/or develop upsell opportunities
• Advocate customer needs/issues cross-departmentally

Qualifications :

• Impeccable written and verbal communication skills
• Detail and process oriented and analytical
• Strong team player but still a self-starter
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
• Hungry and eager to make an impact
• Prior experience in Customer Success Account Management or equivalent history of increasing customer satisfaction adoption and retention is a plus
• Proficient in Office software
• Youre driven: No one needs to push you to excel; its just who you are
• Eager to learn adapt and perfect your work; you seek out help and put it to good use
• You want to help and serve our customers: They win so you win
• Experience with Salesforce and Zendesk a plus

This position has an annual base salary range of $58000 to $62000 USD.

This position is eligible for an incentive plan.

This is a 100% remote position available to candidates located in the U.S. excluding Hawaii and Alaska.

#LI-Remote

Additional Information :

Values and Life at Xplor

Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

• Find a better way
• Do the right thing
• Say it straight
• Win together
• Own the outcome

If these values sound like you and describe people you want to work with you will thrive at Xplor.

As an Xplorer you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits are:

• Paid Parental Leave benefit programs
• #GiveBackDays/Commitment to social impact 3 extra days off to volunteer and give back to your local community
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements

Ready to apply

To start your application please submit your resume and we will be in touch as soon as we can. Please include the word moonshot at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.

More about us 

More than 130000 businesses in 72 countries rely on Xplor to run their day and get paid processing over $47 billion in payments annually. Our connected ecosystem helps operators spend less time managing complexity and more time delivering the experiences that matter most. 

Xplor is backed by world-class investors Advent International Battery Ventures and Silver Lake. 

Good to know

To be considered for employment you must be legally authorized to work in the country youre applying for. Xplor does not sponsor visas either at the time of hire or at any later time. 

We kindly ask you to apply through our careers portal or external job boards only. Please dont send your application via email.

To learn more about us and our products please visit  also invite you to check out our Candidate FAQs for more information about our recruitment process and Artificial Intelligence

We believe in transparent hiring. We use an applicant tracking system that includes artificial intelligence-enabled features to assist with the screening and assessment of job applications such as candidate scoring or ranking. These tools support our recruitment process but all hiring decisions are made by our recruitment team following human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here.

Xplor is proud to be an Equal Employment Opportunity employer. Were dedicated to attracting retaining and developing our people regardless of gender identity ethnicity sexual orientation disability veteran status and age. Applications are encouraged from all sectors of the community. All Information will be kept confidential according to EEO guidelines. 

Xplor is committed to the full inclusion of all qualified keeping with our commitment Xplor will take steps to ensure that people with disabilities are provided reasonable accommodations. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please contact us via  

We make it a priority to respond to every applicant.

Remote Work :

Yes

Employment Type :

Full-time