Customer Success Manager Manufacturing (Remote)

Cintoo is a fast-growing start-up developing a SaaS platform at the convergence of Reality Capture and Digital Twins. We are searching for flexible go-getters who welcome the challenge of meeting the needs of a fast-growing business. Cintoo improves the performance and efficiency with a complete cloud-based collaborative Scan & BIM platform to manage and distribute reality capture data such as laser scans with no compromise on accuracy. To date over 550 companies and 90000 users in 43 countries have uploaded over 300 km² on active projects across hundreds of sites in many countries spanning industries such as automotive construction and energy.

At Cintoo we are driven by passion motivating our talented team to work together as a supportive family fostering innovation and success. Here the AGILE method is for real!

Diversity is fundamental for us. We prioritize talent above all else encouraging an inclusive and respectful environment where everyone can thrive as their true selves.

We are seeking a talented and passionate Customer Success Manager - Manufacturing for a permanent position. As a Customer Success Manager you will be the post-sale relationship owner and strategic advisor for Cintoos manufacturing customers in North America.

Responsibilities:

Maintain deep expertise in Cintoos platform and product capabilities to effectively consult customers on best practices and optimal workflows for their use cases

Serve as a trusted strategic advisor by deeply understanding each customers business goals operational context and success criteria and proactively guiding them toward measurable value realization

Monitor and drive product adoption and usage across assigned customer accounts using health dashboards and activity metrics identifying opportunities to expand platform utilization and positioning customers for retention and expansion readiness

Maintain regular customer touchpoints through scheduled check-ins documenting action items and tracking follow-through to keep accounts on course toward their defined success criteria

Assess customer health scores and risk signals continuously escalating at-risk accounts early and coordinating internally with Support Sales or Product teams to resolve issues before they impact retention.

Capture and relay recurring customer feedback feature requests and usage patterns to Product and Sales teams serving as the voice of the customer to inform roadmap priorities and expansion opportunities.

Skills:

Strong knowledge of customer success best practices in a B2B SaaS environment

Customer health monitoring and risk management

Relationship management and stakeholder communication

Cross-functional collaboration

Problem-solving and proactive account management

Customer feedback management

Requirements:

3-5 years of experience in Customer Success Technical Pre-Sales or another client-facing role in a B2B SaaS company

Bachelors degree or equivalent professional experience

Working knowledge of reality capture workflows and laser scanning solutions is required

Ability to work autonomously in a remote distributed team environment

Positive consultative mindset with strong collaboration skills

Optional skills:

Manufacturing industry experience preferred - familiarity with plant operations brownfield/asset-heavy environments or industrial workflows

Proficiency with Microsoft 365 (Teams OneDrive Word Excel PowerPoint Outlook); experience with HubSpot Confluence and Jira is a plus

Why to join us:

This is an opportunity to take ownership of meaningful marketing work in a growing international SaaS company. You will join a friendly ambitious team that values collaboration inclusion and continuous improvement. We offer a supportive working environment compensation based on experience and the flexibility to work remotely from the US.