Customer Success Analyst
Job Location:
Oak Brook, IL - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology we make access simple and secure for millions of homeowners businesses and communities worldwide. Our flagship brands LiftMaster and Chamberlain are found in 51 million homes and 14 million people rely on the myQ app daily.
About the Role
Were looking for a Senior Analyst Customer Success to support the ongoing success of our customers by ensuring a smooth high-quality experience after implementation. This role is ideal for someone who enjoys both relationship management and hands-on executionbalancing customer engagement with day-to-day operational support.
As part of the Customer Success team youll manage a portfolio of customers while also partnering closely with senior Customer Success Managers on larger more complex accounts. Youll play a key role in helping customers adopt and optimize their solutions while also jumping in to troubleshoot issues coordinate internally and keep things running smoothly.
What Youll Do
- Serve as a primary point of contact for a portfolio of small to mid-sized customer accounts
- Support senior Customer Success Managers on strategic accounts through execution of plans follow-ups and customer communications
- Handle day-to-day customer needs including troubleshooting issues and coordinating with internal teams to drive resolution
- Reinforce onboarding best practices and support ongoing adoption and usage of the solution
- Build an understanding of customer goals and help align the platform to deliver measurable value
- Track customer activity identify trends or risks and escalate as needed
What Makes You a Great Fit
Youre a proactive detail-oriented professional who thrives in a fast-paced customer-focused environment. You enjoy solving problems staying organized and supporting both customers and internal teams to drive success. Youre equally comfortable managing your own accounts and contributing behind the scenes on larger initiatives and you bring a strong sense of ownership to everything you do.
The pay range for this position is $85500.00 - $139350.00; base pay offered may vary depending on a number of factors including but not limited to the position offered location education training and/or addition to base pay also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. Were proud to be an Equal Opportunity Employer and youll be considered for this role regardless of race color religion sex national origin age sexual orientation ancestry; marital disabled or veteran status. Were committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence .
NOTE: Staffing agencies headhunters recruiters and/or placement agencies please do not contact our hiring managers directly.
Required Experience:
IC
