Customer Service Officer

Skillbridge Academy is seeking a dedicated Customer Service Officer to provide exceptional support to clients students and this role you will serve as a key point of contact ensuring inquiries are handled professionally solutions are delivered efficiently and every interaction reflects our commitment to excellence.

This is an excellent opportunity for individuals who enjoy working with people solving problems and contributing to a positive collaborative workplace.

Responsibilities

• Provide professional and courteous assistance to customers in person by phone and through email.
• Respond to inquiries resolve concerns and ensure timely follow-up.
• Maintain accurate customer records and documentation.
• Coordinate with internal departments to deliver effective solutions.
• Process requests and administrative tasks with attention to detail.
• Build positive relationships by delivering a high standard of customer care.
• Assist with scheduling reporting and general office support as needed.
• Contribute to continuous improvements in customer service processes

Qualifications :

• Strong verbal and written communication skills.
• Excellent interpersonal and customer service abilities.
• Professional attitude with a positive solution-oriented mindset.
• Strong organizational and time management skills.
• Ability to multitask and prioritize responsibilities effectively.
• Basic computer proficiency and willingness to learn new systems.
• Ability to work independently as well as collaboratively within a team.
• High level of professionalism reliability and attention to detail.

Additional Information :

• Competitive Salary: $36000 $41000 annually.
• Career growth and advancement opportunities.
• Comprehensive training and ongoing professional development.
• Supportive and collaborative team environment.
• Opportunity to develop valuable customer service communication and problem-solving skills.
• Stable full-time position with consistent scheduling.
• Meaningful work that makes a positive impact on the community.

Remote Work :

No

Employment Type :

Full-time