Customer Service Representative

Hydro Extrusions


Job Location:

Gainesville, FL - USA

Monthly Salary: Not Disclosed
Posted on: 24 days ago
Vacancies: 1 Vacancy

Job Summary

Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20000 people. Through our unique combination of local expertise global network and unmatched R&D capabilities we can offer everything from standards profiles to advanced development and manufacturing for most 1905 Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30000 employees in more than 140 locations.

What we offer you

  • Medical Rx Dental Disability Life Insurance Flexible Spending Accounts
  • Retirement Savings Plans with Company Match/Contributions
  • Education Assistance
  • Bonus Plan Eligibility
  • Parental Leave

Job Summary:

The Customer Service Representative will play a crucial role in delivering outstanding support to our customers. This position involves actively addressing inquiries effectively resolving issues and fostering a positive customer experience at every interaction.

What you will be doing

  • Process customer purchase orders including order entry acknowledgment part setup and pricing verification.
  • Manage customer accounts and handle communications via phone and email.
  • Adapt and provide support for additional accounts as needed.
  • Prepare quotations and follow up with customers.
  • Enter purchase order requisitions.
  • Report and resolve customer complaints.
  • Maintain organized files.
  • Collaborate effectively in a team environment.

What will make you successful

Required Education/Experience:

  • HSD or GED.
  • Minimum of 2years of customer service experience.
  • Strong written and verbal communication skills in English.

Preferred Skills/Qualifications:

  • Strong computer skills including proficiency in Microsoft Office and Excel.
  • Working knowledge of AS400 is an asset.
  • Excellent customer service and communication skills both verbal and written.
  • Proficient in handling customer interactions via telephone and email.
  • Highly organized self-starter and detail oriented.
  • Adaptable to change and able to thrive in a dynamic environment.
  • Strong math skills.

Equal opportunities

Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race sex sexual orientation gender identity religion national origin ancestry age disability veteran status marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us.

If you need an accommodation in order to complete the application please contact Hydro Recruiting via email at

IND123


Required Experience:

Unclear Seniority

Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20000 people. Through our unique combination of local expertise global network and unmatched R&D capabilities we can offer everything from standards profiles to advance...

About Company

Company Logo

Hydro is a leading aluminium and renewable energy company that builds businesses and partnerships for a more sustainable future. We have 33,000 employees in more than 140 locations and 40 countries.

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