Field Service Manager Steam Turbine Services

We are seeking an experienced Field Service Manager to lead field service operations supporting steam turbine maintenance repairs and overhaul projects. This role is responsible for managing field service teams coordinating outage and maintenance activities ensuring operational excellence maintaining regulatory compliance and delivering exceptional customer service.

The successful candidate will oversee technical field service advisors turbine mechanics and third-party contractors while driving safety quality project execution and continuous improvement across field operations.

• Lead and oversee field service operations related to steam turbine maintenance repairs inspections and overhauls.

• Plan coordinate schedule and manage field service projects while ensuring adherence to project timelines budgets and quality standards.

• Serve as the primary point of contact for all field service activities and customer communications.

• Ensure successful execution of planned and emergency maintenance activities.

• Recruit train develop and manage technical field service advisors turbine mechanics and support personnel.

• Provide leadership coaching mentoring and technical guidance to field service teams.

• Foster a culture of safety accountability teamwork and continuous improvement.

• Coordinate and manage third-party contractors and subcontractors as required.

• Ensure compliance with all applicable legal regulatory environmental and health and safety requirements.

• Obtain and maintain required licenses permits and certifications necessary to support field operations.

• Develop implement and maintain health safety and environmental (HSE) policies and procedures.

• Ensure proper use of personal protective equipment (PPE) and enforce safety standards across all job sites.

• Promote a proactive safety culture and ensure compliance with industry regulations and company standards.

• Implement quality assurance and quality control procedures for equipment disassembly inspection repair reassembly and Foreign Material Exclusion (FME) practices.

• Monitor project execution to ensure work is completed safely efficiently and in accordance with customer specifications.

• Manage project risks issue resolution and resource allocation.

• Ensure accurate project documentation and reporting throughout all phases of execution.

• Build and maintain strong customer relationships by understanding operational needs and service expectations.

• Deliver high-quality service solutions that maximize customer satisfaction.

• Address customer concerns and coordinate timely issue resolution.

• Identify opportunities to improve service delivery and support long-term customer partnerships.

• Ensure supply chain processes and operational procedures support field service requirements.

• Coordinate material availability equipment readiness and logistics for service projects.

• Maintain effective inventory management practices to support operational efficiency and minimize service disruptions.

• Prepare daily weekly and final project reports summarizing field activities project progress customer feedback and performance metrics.

• Maintain accurate documentation including work orders service reports maintenance records inspection reports and equipment documentation.

• Monitor operational KPIs and identify opportunities for continuous improvement.

• Minimum of 10 years of experience managing field service operations within the power generation rotating equipment or industrial services industry.

• Strong experience supporting steam turbine maintenance repair inspections and overhaul projects.

• Demonstrated leadership experience managing field service personnel contractors and cross-functional teams.

• Experience planning and executing outage maintenance and overhaul projects.

• Strong understanding of industrial safety regulations HSE programs and quality management systems.

• Experience working with both union and non-union labor environments.

• Proven ability to troubleshoot steam turbines and related rotating equipment.

• Knowledge of turbine maintenance repair methodologies and overhaul best practices.

• Class A Contractor License or the ability to obtain required licensing is preferred.

• Strong stakeholder management and customer relationship skills.

• Excellent organizational communication leadership and decision-making abilities.

• Proficiency with Microsoft Office and standard project reporting tools.

• Experience supporting industrial rotating equipment power generation facilities or steam turbine service organizations.

• Knowledge of business development sales processes and customer service operations within industrial services.

• Strong techno-commercial understanding of service operations and project execution.

• Familiarity with industry trends competitive landscape and customer requirements within the power generation sector.

• Spanish language proficiency is considered an advantage.

• Field Service Operations Management

• Steam Turbine Maintenance & Overhauls

• Rotating Equipment Expertise

• Health Safety & Environmental (HSE) Leadership

• Project Planning & Execution

• Quality Assurance & Quality Control

• Supply Chain & Inventory Management

• Customer Relationship Management

• Stakeholder Management

• Leadership & Team Development

• Strategic Thinking & Decision Making

• Continuous Improvement & Change Management

• Technical Troubleshooting & Problem Solving

• Cross-Functional Collaboration

• Safe execution of all field service activities with strong HSE performance.

• Successful delivery of turbine maintenance and overhaul projects on schedule and within budget.

• High levels of customer satisfaction and long-term client retention.

• Effective management of field personnel contractors and operational resources.

• Strong compliance with regulatory quality and operational standards.

• Continuous improvement in field service efficiency quality and operational performance.

• Minimum 10 years in direct Field Service (steam turbine/rotating equipment domain)
• Proven people-management experience has directly managed field advisors/turbine mechanics/contractors (not just worked alongside them)
• Steam turbine (or closely adjacent rotating equipment/power plant) maintenance repair and overhaul experience
• Class A contractor license holder or demonstrably meets licensing criteria
• Experience managing both union and non-union crews
• HSE/regulatory compliance ownership experience (not just following protocols has built/enforced them)
• Direct client-facing experience (primary POC responsibility not just support role)