Customer Experience Representative

Join the Team Behind the Ride!

Smoky Mountain Motor Company is seeking a Customer Engagement Representative to support multiple Harley-Davidson dealerships and retail locations.

In this role youll be the first point of contact for many customers helping create an exceptional experience while working alongside our sales teams to turn interest into appointments visits and ultimately ownership.

This is a fast-paced customer-focused role for someone who enjoys building relationships staying organized and keeping multiple conversations moving forward.

Pay Range: $16-$17/hour plus commission. Hourly pay is based upon experience and qualifications

Hours: Dealerships operate seven days a week and weekends are our busiest times. Regular Saturday and Sunday availability is required.

Actual schedules vary based on the day and typical hours during the week are: Sun 1030-5 Mon- Thu 930-6 Fri- Sat 930-7

Weekly schedules will be clarified/discussed further during the interview.

What Youll Do

Respond to customer inquiries by phone text email chat and website leads

Schedule showroom appointments demo rides events and Riding Academy classes

Follow up consistently with prospective customers throughout their buying journey

Re-engage inactive and previous customers through outbound communication

Maintain accurate customer records in the CRM

Work closely with sales team members on shared customer opportunities

Support dealership promotions events and marketing campaigns

Youll Be Successful If You:

Enjoy talking with people and building relationships

Are organized detail-oriented and reliable with follow-up

Can manage multiple conversations and priorities at once

Are comfortable making outbound calls texts and emails

Thrive in a fast-paced team-oriented environment

Are comfortable using computers CRM systems and communication tools

Important to Know

This is not a sit-back-and-wait position. Successful team members are proactive organized and comfortable communicating with customers throughout the day.

Dealerships operate seven days a week and weekends are our busiest times. Regular Saturday and Sunday availability is required.

What Youll Get

Performance-based bonus opportunities

Paid vacation and sick time

Full benefits package including health insurance and 401(k)

Paid training and ongoing development

Employee discounts

Opportunities for advancement within a growing dealership group

Preferred Experience:

• Customer service retail sales hospitality appointment setting call center BDC or other customer-facing roles.
• Motorcycle experience is a plus but a positive attitude strong communication skills and a willingness to learn are even more important.

If you enjoy helping customers staying busy and being part of a team that drives results wed love to hear from you.

Thank you for considering joining our team!

EOE