Call Center Representative

We are seeking a friendly detail-oriented Call Center Representative to serve as the first point of contact for our this role you will handle incoming calls emails and chat inquiries related to print orders quotes order status and general customer service issues. The ideal candidate is a strong communicator who can multitask navigate order management systems and provide accurate information about our products and services.

• Answer inbound calls emails and live chat inquiries in a timely professional manner
• Provide accurate quotes and information on printing products services pricing and turnaround times
• Process new orders order changes and cancellations using the companys order management/CRM system
• Track and communicate order status updates to customers (in production shipped delayed etc.)
• Troubleshoot and resolve customer complaints regarding print quality shipping delays or billing issues
• Coordinate with production design and shipping departments to resolve order issues
• Upsell or cross-sell additional products and services when appropriate
• Maintain accurate customer records and document all interactions in the CRM
• Meet or exceed individual and team performance metrics (call volume resolution time customer satisfaction scores)
• Stay current on the companys product catalog pricing promotions and printing capabilities
• Escalate complex issues to supervisors or relevant departments as needed

• High school diploma or equivalent required; associates or bachelors degree a plus
• 1 years of experience in a call center customer service or retail environment (printing/graphics industry experience a plus)
• Excellent verbal and written communication skills
• Strong problem-solving skills and ability to remain calm under pressure
• Comfortable multitasking across phone email and chat platforms
• Proficient with computers CRM software and order management systems
• Basic understanding of printing processes paper stocks and finishing options is a plus (training provided)
• Strong attention to detail and accuracy in data entry
• Ability to work in a fast-paced environment and adapt to shifting priorities
• Reliable punctual and team-oriented

Dont miss the opportunity to join our dynamic team at 111 Sign Inc and be part of a company dedicated to providing end-to-end printing services with a nationwide footprint. Apply now and unleash your potential with us!

Required Skills:

Attention to Detail