Customer Service Representative

North Studio is looking for a dependable and customer-focused Customer Service Representative to join our growing this role you will be the first point of contact for customers providing professional support through phone email and live chat.

You will help customers with questions orders account updates and service-related concerns while ensuring every interaction reflects the high standards of North Studio. You will work closely with the Customer Service Manager Team Lead and other departments to resolve issues and improve the overall customer experience.

Occasional regional travel may be required to support team activities training sessions or operational needs.

• Respond to customer inquiries through phone email and live chat

• Provide accurate information about North Studios products and services

• Process customer orders requests and account updates

• Investigate and resolve customer concerns in a timely and professional manner

• Handle complaints calmly and escalate complex cases when necessary

• Follow up with customers to confirm that their concerns have been resolved

• Maintain accurate records of customer interactions in the companys CRM system

• Build and maintain strong knowledge of North Studios services policies and processes

• Work collaboratively with customer service colleagues and other departments

• Identify recurring customer concerns and share feedback with management

• Support initiatives designed to improve customer satisfaction and service quality

• At least 1 years of customer service experience

• High school diploma or equivalent

• Experience using Customer Relationship Management software

• Strong written and verbal communication skills

• Excellent active listening and interpersonal abilities

• Confident problem-solving and conflict-resolution skills

• Ability to manage several tasks and customer conversations efficiently

• Strong attention to detail when entering or updating information

• Professional patient and solutions-oriented approach

• Ability to work independently and contribute to a team environment

At North Studio we believe exceptional customer service is an essential part of building lasting relationships. You will join a supportive and collaborative environment where your ideas feedback and professional development are valued.

This position offers the opportunity to take ownership of the customer experience develop valuable communication and problem-solving skills and contribute directly to the continued growth of North Studio. We are looking for individuals who want to build a meaningful career while helping shape a brand known for quality creativity and dependable service.

Required Skills:

Customer Service