Conference Service Manager

The Conference Services Manager is responsible for planning coordinating and overseeing all group meetings conferences weddings and special events to ensure exceptional guest experiences and flawless event execution. This role serves as the primary liaison between clients and hotel departments ensuring all event details are communicated accurately and executed to the highest standards.

The Conference Services Manager partners closely with Sales Food & Beverage Culinary Front Office Housekeeping and Engineering to deliver seamless events while maintaining hotel service standards operational efficiency and profitability.

• Serve as the primary contact for clients from contract turnover through event completion.
• Conduct pre-event planning meetings site tours and client consultations.
• Prepare review and distribute accurate Banquet Event Orders (BEOs) and event resumes.
• Confirm meeting room setups audiovisual needs catering requirements timelines and special requests.
• Ensure all event details are communicated clearly to operational departments.
• Manage last-minute changes and provide timely solutions.

• Oversee the execution of all meetings conferences weddings and special events.
• Conduct pre-shift and pre-convention meetings with operational teams.
• Monitor event flow to ensure service excellence and adherence to timelines.
• Maintain visible presence during events to proactively address client and guest needs.
• Coordinate room turns and transitions to ensure smooth operational flow.

• Build strong relationships with clients to foster trust and confidence.
• Deliver exceptional service and personalized attention throughout the event life cycle.
• Anticipate client needs and proactively address concerns.
• Resolve guest or client issues promptly and professionally.
• Ensure service delivery aligns with hotel and brand standards.

• Partner closely with:
  • Sales and Catering
  • Food & Beverage
  • Culinary/Executive Chef
  • Front Office
  • Housekeeping
  • Engineering
• Provide operational direction to banquet and event teams during functions.
• Foster a collaborative solution-oriented environment across departments.
• Support training and coaching to ensure service consistency.

• Ensure accurate billing for event-related charges and post-event reconciliation.
• Monitor event profitability and identify upselling opportunities.
• Support achievement of banquet revenue and departmental financial goals.
• Assist in forecasting labor and operational needs based on business demand.
• Help control costs while maintaining service quality.

• Ensure compliance with health sanitation and safety standards.
• Maintain high standards of cleanliness and organization in meeting and event spaces.
• Ensure proper food handling and responsible alcohol service.
• Support adherence to brand property and regulatory requirements.

• High school diploma or GED required; hospitality degree preferred
• 25 years of hotel conference services catering banquet or event management experience
• Previous hotel or resort experience preferred
• Strong understanding of group and event operations
• Experience managing BEOs resumes and group billing
• Proficiency with hotel and event systems such as Oracle Hospitality / MICROS M3 or Hilton systems preferred
• Excellent communication organizational and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment

• Ability to stand and walk for extended periods
• Ability to lift up to 2550 lbs as needed
• Ability to inspect meeting spaces and event setups
• Must be available to work evenings weekends and holidays as business demands

• Client relationship management
• Event planning and execution
• Leadership
• Attention to detail
• Service excellence
• Communication
• Problem-solving
• Adaptability under pressure
• Cross-functional collaboration