CMDB Configuration Manager ServiceNow

Heres What You Need

Education

Bachelors Degree Data Analytics Computer Science Business Information Technology or relevant field. 4 Years Relevant work experience in lieu of a degree. Req

Experience

7 years experience overseeing a CMDB with large data volume completing data integrity checks with a Bachelors degree. (Required) or

11 years relevant work experience to include at least 7 years experience overseeing a CMDB with large data volume completing data integrity checks with no degree. (Required) and

2 years experience working with CMDB in Service Now. (Highly Preferred)

Licenses and Certifications

ITIL Foundation (Preferred) And

ITIL Advanced (Preferred)

What You Will Do

The CMDB Program Manager is responsible for the overall governance integrity and maturity of the Configuration Management Database (CMDB). This role ensures that configuration data is accurate complete and trusted across IT Service Management (ITSM) IT Operations Management (ITOM) and asset lifecycle processes. This role will develop and oversee the overall strategy with a view to our practical needs/application while partnering closely with infrastructure application and service teams to establish enterprise CMDB standards.

CMDB Governance & Data Integrity

Define implement and maintain CMDB governance policies standards and procedures.

Establish CI ownership stewardship and lifecycle management rules.

Enforce naming conventions mandatory attributes and data quality thresholds.

Define data-quality KPIs and reporting mechanisms.

ServiceNow Discovery & Service Mapping

Govern ServiceNow Discovery and ensure reliable automated CI population.

Oversee Service Mapping for accurate business service and dependency mapping.

Maintain discovery patterns credentials and schedules.

Validate discovered data with technical teams.

Common Service Data Model (CSDM)

Lead adoption and enforcement of CSDM standards.

Align business services applications and infrastructure to CSDM.

Guide remediation of non-compliant CI structures.

Auditing & Reconciliation

Conduct regular CMDB audits.

Reconcile discrepancies across discovery asset and external sources.

Identify and remediate stale duplicate or unauthorized CIs.

Process Improvement & Optimization

Drive CMDB maturity improvements and automation.

Partner with ServiceNow admins to enhance workflows and integrations.

Support platform optimization initiatives.

Stakeholder Collaboration

Collaborate with infrastructure application security and asset teams.

Enable Incident Change Problem and Asset Management processes.

Communicate CMDB risks value and improvements to leadership.

Additional perks of being a Texas Health CMDB Configuration Manager

Benefits include 401k PTO medical dental Paid Parental Leave flex spending tuition reimbursement student Loan forgiveness as well as several other benefits.

Delivery of high quality of patient care through nursing education nursing research and innovations in nursing practice.

Strong Unit Based Council (UBC).

A supportive team environment with outstanding opportunities for growth.

Learn more about our culture benefits and recent awards.

Do you still have questions or concerns Feel free to email your questions to .

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CMDB Configuration Manager (ServiceNow) IT Service Management

Bring your passion to Texas Health so we are Better Together

**2 years experience working with CMDB in Service Now highly preferred**

Work location: Texas Health Resources 612 East Lamar Blvd Arlington TX 76011

Primarily remote however must live in the DFW area.

Work hours: Full-time Day shift; 40 hours Monday Friday 8:00am to 5:00pm

IT Service Management highlights:

Opportunities to learn and grow career

Flexible Schedule - work/life balance

Innovative collaborative and fast-paced environment

Join an inclusive and supportive team