Product Designer (ServiceNow)

• Chicago
• Remote
• Hourly salary: $80

Position: Product Designer - ServiceNow
Location: Remote Duration: Contract until end of 2027
Max C2C Pay
Interview Process:

• First Round: 30 minute video interview with HM
• Second Round: Video interview (see below for 2nd round interview outline)

Competition: Exclusive! Start Date: ASAP Feenyx: Will send assessment link as soon as I have it
Must Haves:

• **Experience doing research and design for a Service Now product
• **Experience working with Service Now design system
• 7 years of professional experience in UX design with a strong focus on enterprise or technical products
• 5 years applying user-centered design methods from discovery through implementation
• 5 years of experience in at least two core design disciplines: user research interaction design or visual design
• 5 years partnering closely with engineering teams and influencing product direction
• 3 years working in agile lean or iterative development environments
• 2 years of experience designing for developer tools infrastructure platforms security products or other highly technical domains
• 2 years of experience designing for complex systems data-heavy interfaces or cloud-based platforms
• 5 years of experience designing and prototyping tools such as Figma Miro or similar
• Working knowledge of modern front-end technologies and design systems (e.g. HTML/CSS React Angular Material or enterprise design systems)
• Strong systems thinking technical fluency and ability to understand complex architectures and workflows
• Demonstrated ability to align design decisions to business goals and deliver measurable outcomes

Plusses:

• Experience designing for internal platforms or tools used by engineers DevOps SRE or security teams
• Familiarity with cloud platforms (AWS Azure GCP) infrastructure concepts or observability/security tooling
• Experience working on data visualization monitoring dashboards or workflow-heavy enterprise applications
• Strong understanding of AI/ML-enabled product experiences or designing AI-assisted workflows
• Experience using AI tools to support design workflows including research synthesis ideation prototyping or content generation
• Experience advocating for UX within large-scale technical organizations
• Exceptional written verbal and visual communication skills with the ability to explain complex concepts clearly
• Experience mentoring designers and elevating team practices
• Knowledge of healthcare or regulated industries

Day To Day:

• Design intuitive efficient experiences for complex enterprise systems including developer platforms cloud infrastructure tools and security products
• Translate deeply technical workflows architectures and data models into clear user-centered solutions that improve usability and productivity
• Lead end-to-end design across the product lifecycle including user research interaction design prototyping and usability evaluation
• Partner closely with engineering product security and platform teams to define problems shape solutions and deliver at scale
• Apply systems thinking to design across interconnected tools and services ensuring consistency and extensibility
• Drive a lean iterative approach grounded in experimentation rapid feedback and continuous learning
• Mentor and guide designers advocating for best practices in enterprise UX accessibility and responsible AI use
• Align design decisions to business operational and technical outcomes demonstrating measurable impact